server uptime

popeye

• December 26, 2013 15:09

Hi not sure if anyone can help but i keep getting alerts from Pingdom saying my server had been down, but when i check its still online and just wanted to know if there was any logs on the server that would tell if it had or not ? or what errors if it had.

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  cPanelMichael

  • December 26, 2013 20:18

  Hello :) Is it stating a specific service was down, or the server in general? You can check the system uptime via the following command: uptime
  Thank you.

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  quizknows

  • December 26, 2013 20:19

  You can check uptime of the server itself with 'uptime' at an ssh prompt, that will show time since the last reboot. also, the command: /etc/init.d/httpd status will show server uptime for apache itself. This should get you a good start.

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  cPanelPeter cPanel Staff

  • December 26, 2013 20:22

  Hello, You might also check if pingdom is checking a specific port or if they are using ICMP packets (ping) to check and that you have not recently blocked that via your firewall.

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  popeye

  • December 26, 2013 20:26

  Got this result below, Pingdom checks http 21:21:56 up 4 days, 19:03, 1 user, load average: 0.23, 0.22, 0.18 root@srv1 [~]# /etc/init.d/httpd status Not Acceptable An appropriate representation of the requested resource /whm-server-status could not be found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. root@srv1 [~]#

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  cPanelMichael

  • December 27, 2013 13:47

  Are you using a third-party web server such as LiteSpeed or Nginx in place of Apache? Do you get the same output when running "/usr/sbin/httpd status"? Thank you.

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  popeye

  • December 27, 2013 14:03

  No its running Apache have got Litespeed installed but been disabled for a long time now. And yes get the same error with /usr/sbin/httpd status

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  cPanelMichael

  • December 27, 2013 15:10

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  popeye

  • December 27, 2013 15:37

  Ok shall i put a link to this thread on the ticket so they can look here save me explaining it all again.

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  cPanelMichael

  • December 27, 2013 17:51

  [quote="popeye, post: 1538742">Ok shall i put a link to this thread on the ticket so they can look here save me explaining it all again.
  You are welcome to reference this thread. Let us know the ticket number after opening the ticket. Thank you.

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  HSN-Saman

  • December 29, 2013 17:11

  You'd better set two or more monitoring sensors with pingdom on different things like ICMP, HTTP, etc - if all of them are showing to be down at once it could be your server' network issues that you need to check with your datacenter about that. Also if you've firewall don't forget to allow all pingdom IPs so that they won't get blocked.

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  popeye

  • December 29, 2013 17:22

  Do you know where i can get the list of ips from ?

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  quietFinn

  • December 29, 2013 18:11

  [quote="popeye, post: 1539871">Do you know where i can get the list of ips from ?
  

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  popeye

  • December 29, 2013 20:49

  Thanks do i have to add them all ?

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