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Problem while installing cPanel

taoyunwen
Hello everyone, I am installing CPanel on my centos 5.5, and while executing 'latest', the script stopped and appeared the following:[20131229.222814] --force passed on command line. Upgrade will disgregard update config settings. die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device) 2013-12-29 22:28:37 918 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct 2013-12-29 22:28:37 924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer Removing /root/installer.lock
Has anyone encountered this?

Comments

9 comments

Date Votes
  • cPanelPeter cPanel Staff
    Hello, It looks like your network connection was lost or you have a very strict firewall that is preventing the install program from retrieving the update information. You should check your network settings.
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  • mohisanisel
    I've exactly same problem. I got this error: Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer
    but when I ping "httpupdate.cpanel.net" these results returns: PING httpupdate.cpanel.net (67.205.110.4) 56(84) bytes of data. 64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=1 ttl=47 time=78.6 ms 64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=2 ttl=47 time=78.6 ms 64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=3 ttl=47 time=78.6 ms 64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=4 ttl=47 time=78.6 ms
    So it means I have access to the internet and also cpanel's resource. and server in totally fresh and clean. no firewalls are set :-S Any suggestions are appreciated.
    0
  • cPanelMichael
    Hello :) Check to make sure you are using working resolvers in your /etc/resolv.conf file. If the issue persists, feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome. Thank you.
    0
  • Gulshan Beejan
    [quote="cPanelPeter, post: 1539781">Hello, It looks like your network connection was lost or you have a very strict firewall that is preventing the install program from retrieving the update information. You should check your network settings.
    I have a similar issue, as below: ......failed: Unable to connect: No route to host at ./updatenow.static line 27773. ^C2015-01-19 16:05:25 618 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct 2015-01-19 16:05:25 602 ( INFO): Closing install log and passing output control to updatenow.static ^C2015-01-19 16:05:25 618 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct 2015-01-19 16:05:25 602 ( INFO): Closing install log and passing output control to updatenow.static ^C2015-01-19 16:05:25 618 (DEBUG): Detected a failed sync. Re-trying updatenow.static to correct 2015-01-19 16:05:25 602 ( INFO): Closing
    We are trying to setup cPanel which is behind a very strict firewall. Can you please let us know which ports needs to be open?
    0
  • cPanelMichael
    If the other solutions in this thread are not helpful, please see the following post: [QUOTE]Check to make sure you are using working resolvers in your /etc/resolv.conf file. If the issue persists, feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.
    Thank you.
    0
  • Gulshan Beejan
    Hi, Thanks for your reply. /etc/resolv.conf is correct and did not solve the issue. Support ticket is 5992727.
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  • cPanelMichael
    To update, it was suggested the issue was related to a custom network configuration. The customer did not follow-up to verify if that was indeed the case. Thank you.
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  • Sutherland Nele
    How was this resolved as I am having the same issue trying to install CPanel on CentOS 6.6? My resolver is working fine. I am not able to ping the . Also note that I am connecting via a proxy. wget and yum updates/installs work fine and I am not sure why this is not working for me.
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  • cPanelMichael
    Also note that I am connecting via a proxy. wget and yum updates/installs work fine and I am not sure why this is not working for me.

    Hello :) It's possible this was related to a temporary issue with a mirror. Can you verify if you were able to proceed with the installation since making the post? Thank you.
    0

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