The certificate could not be installed on the domain

soundzgood

• December 31, 2013 13:14

Hi - I'm attempting to install an SSl certificate on domain example.com. This is set up on a dedicated IP address in the WHM and DNS has propogated over 72 hours ago. However when I go to install the certificate, I get this error message: _refresh_transaction_vhosts cannot refresh vhosts because the following domains are not installed: example.com Is there a remedy for this? Thanks Simon

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  cPanelMichael

  • December 31, 2013 18:30

  Hello :) Could you ensure the domain name associated with the certificate is either the primary domain name of the account, or added as an Addon domain name? Thank you.

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  soundzgood

  • December 31, 2013 20:17

  Hi Michael - well the only DNS Zone is for example.com and the SSL certificate is for example.com and /http://www.examples.com, so this this to me sounds like it is a primary domain. Should I add www. as an Addon domain? Thanks Simon

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