BoxTrapper's Forward List still forwarding to old address

EddieAR

• January 02, 2014 10:47

Hello, We have an email account and set up BoxTrapper's Forward List to forward all email to a particular address (we'll call it address A). Yesterday, we removed address A and set up a new address, we'll call address B. We saved it and it's set up for address B when viewed this morning. However, all email is still forwarding to the old address, A, and B is not getting any mail. It's like the change is being ignored. Is there some other magic required to get BoxTrapper's Forward List to see that we've implemented a change? Thank you all for your help.

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  cPanelMichael

  • January 02, 2014 16:22

  Hello :) Could you check to see if the proper email address is listed in the forward-list.txt file? It's located at: /home/$username/etc/$domain/$email-account/.boxtrapper/forward-list.txt
  Thank you.

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