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Copied Accounts displaying Old Server IP

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4 comments

  • fabin
    How did you copy the accounts to the new server? Did you try changing the IP address of account from WHM > Change site ip address.
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  • cPanelMichael
    Hello :) Modifying the ownership of the home directories should not have any bearing on what IP address is assigned to the account. Also, that is not a required step because the cPanel transfer scripts should have completed that for you. Did you use the supported method of transferring accounts through Web Host Manager? You can change the IP address of an account via: "WHM Home " Account Functions " Change Site"s IP Address" Thank you.
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  • pauloray
    [quote="cPanelMichael, post: 1543391">Hello :) Modifying the ownership of the home directories should not have any bearing on what IP address is assigned to the account. Also, that is not a required step because the cPanel transfer scripts should have completed that for you. Did you use the supported method of transferring accounts through Web Host Manager? You can change the IP address of an account via: "WHM Home " Account Functions " Change Site"s IP Address" Thank you.
    Yes,I selected "Copy Multiple Accounts From Another Server" in WHM. While some accounts were copied without any issue, some accounts are still reflecting Old Server IP, and these accounts when checked in /home, are owned by root:root. (I cannot do chown since I still need to contact my VPS provider to enable 2nd level quota.) I also did "WHM Home " Account Functions " Change Site"s IP Address" but it just says that "This account is already using this IP" (something like that). I checked DNS Zones and all zones are using the New Server IP. After 2nd level quota was enabled, I terminated all accounts that reflects Old Server IP and deleted its folder in /home, uploaded the backup file and did "Restore a Full Backup" in WHM. This time, it works. The accounts added are now reflecting my New Server IP.
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  • cPanelMichael
    [quote="pauloray, post: 1543672">After 2nd level quota was enabled, I terminated all accounts that reflects Old Server IP and deleted its folder in /home, uploaded the backup file and did "Restore a Full Backup" in WHM. This time, it works. The accounts added are now reflecting my New Server IP.
    Yes, it sounds like those accounts did not transfer successfully the first time. Thank you for updating us with the outcome.
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