Cannot access WHM after installation

bhesterberg

• January 07, 2014 09:39

So this is my first crack at CPanel and CentOS and I'm having issues. First off, I've loaded CentOS onto a VM in Windows Server 2012 Hyper-V. I got CentOS loaded and downloaded and installed CPanel per the instructions. When I go to

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  cPanelMichael

  • January 07, 2014 14:50

  Hello :) The screenshot includes information from the Apache error log. The cPanel error log is located at: /usr/local/cpanel/logs/error_log However, it seems like this might be an issue with your firewall. Have you tried temporarily disabling your iptables firewall rules to rule that out as the cause of the problem? Thank you.

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  bhesterberg

  • January 07, 2014 14:58

  The only thing I have in /usr/local/cpanel/logs/error_log is one line.... cpsrvd [9312] Shutting down due to SIGTERM I did shut off the firewall, and did it again to make sure service iptables save service iptables stop [COLOR="silver">- - - Updated - - - and chkconfig iptables off

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  cPanelMichael

  • January 07, 2014 15:10

  Do you notice any errors when restarting cPanel via "service cpanel restart"? Check to see if cpsrvd is listening on the standard ports with a command such as: netstat -lnp | grep :208
  Thank you.

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  bhesterberg

  • January 07, 2014 15:22

  that command gave me nothing, but when I ran "netstat -lnp | more " it didn't show anything listening on port 2087, there was a mysql listening on port 3306 though. Unfortunately I was kicked out of the server by another user and couldn't paste the output for you. Logging back in "Terminal service has exceeded the max number of connections" so I'm heading in to work now to fix that, among other things... I wasn't able to do a "service cpanel restart" yet either but will post it in about an hour. Thank you for the help!!!!!!!

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  bhesterberg

  • January 08, 2014 15:43

  yes, I got an error when doing the "service cpanel restart" command. It tells me "cpanel: unrecognized service"

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  cPanelMichael

  • January 08, 2014 15:58

  It seems like you are either accessing the VPS node itself instead of the individual VPS, or that you have not installed cPanel on the VPS itself. Could you check and verify if either of those is the case here? Thank you.

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  bhesterberg

  • January 08, 2014 16:00

  Yes I can, can you tell me how to do that please?

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  cPanelMichael

  • January 08, 2014 16:11

  Are you accessing the cPanel server via SSH? If so, are you using the IP address of the individual cPanel server or the VPS node? Ensure you access the cPanel server directly. You can verify this by checking to see if cPanel is installed: cat /usr/local/cpanel/version
  Thank you.

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  bhesterberg

  • January 08, 2014 20:14

  Ok so I have version 11.40.1.9 installed. And to answer your question, I access the server directly through Hyper-V manager, no SSH.

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  cPanelMichael

  • January 08, 2014 20:25

  Try accessing the server via SSH directly to ensure you are logging into the VPS itself and not the VPS node. Thank you.

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