Skip to main content

Why cant I get AWstats to open correctly

Comments

8 comments

  • cPanelMichael
    Hello :) Do you mean Awstats or is there a custom AV Stats application you are using? I'm not familiar with the term "LHS" in relation to cPanel. A screenshot may help us understand the problem a little better. Thank you.
    0
  • PHFM
    Afternoon to you, I am able to open Awstats but all I get is all the information down the LHS (left hand side) ,instead of it opening all for me,I still have the information down the Left Hand side,when I click onto one of the sections in Awstats its just sits there and looks at me still with the head sections down the left hand side and nothing else. How do I take a screen shot and send it to you. Thanks again. Peter
    0
  • Infopro
    No need I don't think. (In Win7, PRTSCN key captures screen to clipboard. Open any image editor, even MSPaint on Win7, find "File" at top, find Paste on that File menu and paste from clipboard. Save as namehere.jpg) Have you tried another browser? Are you root user on this server? What version of cPanel?
    0
  • cPanelMichael
    Please ensure you report this issue to your web hosting provider if you do not have root access to this system. Otherwise, the information requested in the previous post will help us troubleshoot the issue further. Thank you.
    0
  • PHFM
    Morning again from Oz, The site opened without any problems this morning.I went straight to it,clicked on it and it opened without any problems at all...... What is going on!!!!!! Just to let you know that we are using the latest cPanel and it seems to be function now. I shall see what happens again tomorrow when I check on the stats foer our Community radio station. Thanks again
    0
  • PHFM
    I take back what I said....its again not functioning correctly.I am unable to open the program again.Would it be the ISP that is causing this or would it be something in Mozilla Firefox causing this??????
    0
  • Infopro
    Have you tried another browser yet?
    0
  • cPanelPeter cPanel Staff
    Hello, I agree with Infopro, check using another browser, and also if available another location with internet access.
    0

Please sign in to leave a comment.