Cannot send email to Hotmail, only reply.

IdeumBelgium

• January 09, 2014 05:08

Ive got this strange problem where I cannot send mail to Hotmail from my server. I dont get an error mail reporting a problem and in whm i see this in delivery event details: Event: success success User: xxx Domain: xxx.be Sender: xxx@xxx.be Sent Time: Jan 9, 2014 12:00:12 PM Sender Host: d8d878b14.access.telenet.be Sender IP: xxx.xxx.xxx.xxx Authentication: courier_login Spam Score: Recipient: xxx@hotmail.com Delivered To: xxx@hotmail.com Delivery User: -remote- Delivery Domain: Router: lookuphost Transport: remote_smtp Out Time: Jan 9, 2014 12:00:12 PM ID: 1W1DLj-00058Q-MB Delivery Host: mx2.hotmail.com Delivery IP: 65.55.92.184 Size: 2.6 KB Result: Message accepted
However the mail never ends up at the hotmail address, not in spam, nowhere. IF the hotmailaddress sends me a mail, i can reply and it will arrive though !! Any help with this problem ? I tried alot from this forum but i cant get it to work

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  cPanelPeter cPanel Staff

  • January 09, 2014 12:44

  Hello, First, you should review the /var/log/exim_mainlog for that message ID to see what it says. Second, the information you displayed above states "Message accepted" That means that Hotmail accepted the message, so it is technically out of your hands. You would need to send copies of the log files from /var/log/exim_mainlog to Hotmail support and ask them what is happening to the message since they accepted it? Good luck.

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  tuibm

  • January 21, 2014 17:04

  I have exactly the same problem, could you contact hotmail support?

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  cPanelMichael

  • January 21, 2014 17:17

  [quote="tuibm, post: 1553492">I have exactly the same problem, could you contact hotmail support?
  Were you able to review /var/log/exim_mainlog for the message ID? You can utilize the "exigrep" utility to easier search the log file. EX: exigrep MSGID /var/log/exim_mainlog
  Thank you.

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  ThinIce

  • January 22, 2014 08:42

  If hotmail are blackholing your mail (i.e. they are definately accepting the message) I'd give SNDS and their JMR a go, if you haven't already

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  dtmdennis

  • April 18, 2014 14:30

  hi all, i have same problem in my cpanel, all users & domains under my cpanel having same problem which is only in reply hotmail can received emails from the domains in my cpanel. Please i need a help in this issue. BR, Hamoud Hamdan

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  cPanelMichael

  • April 18, 2014 14:32

  Please see my previous post on this thread and let us know the answer: Post 4 Thank you.

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  dtmdennis

  • April 18, 2014 21:19

  hi, Please find below output when i send new email to hotmail: [root@ns3 ~]# exigrep 1WbFxU-0006Gg-3U /var/log/exim_mainlog 2014-04-19 00:04:28 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WbFxU-0006Gg-3U 2014-04-19 00:04:28 1WbFxU-0006Gg-3U <= test@domain.com H=localhost (webmail.domain.com) [127.0.0.1]:33230 P=esmtpa A=dovecot_login:test@domain.com S=624 id=05e053b7442a12ce6b49443588019af0@domain.com T="tariff upload done" for user @hotmail.com 2014-04-19 00:04:28 1WbFxU-0006Gg-3U SMTP connection outbound 1397855068 1WbFxU-0006Gg-3U domain.com user @hotmail.com 2014-04-19 00:04:28 1WbFxU-0006Gg-3U => user R=boxtrapper_autowhitelist T=boxtrapper_autowhitelist 2014-04-19 00:04:30 1WbFxU-0006Gg-3U => user @hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=mx4.hotmail.com [65.55.33.119] 2014-04-19 00:04:30 1WbFxU-0006Gg-3U Completed
  the above mail i didn't receive in hotmail account find the other output when i reply to hotmail email: 2014-04-19 00:13:30 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1WbG6D-0006X5-UX 2014-04-19 00:13:30 1WbG6D-0006X5-UX <= test@domain.com H=localhost (webmail.domain.com) [127.0.0.1]:33310 P=esmtpa A=dovecot_login:test@domain.com S=2043 id=fd1618d194a29f8c0f799bcb978c6aae@domain.com T="RE: user emai" for user @hotmail.com 2014-04-19 00:13:30 1WbG6D-0006X5-UX SMTP connection outbound 1397855610 1WbG6D-0006X5-UX domain.com user @hotmail.com 2014-04-19 00:13:30 1WbG6D-0006X5-UX => user R=boxtrapper_autowhitelist T=boxtrapper_autowhitelist 2014-04-19 00:13:32 1WbG6D-0006X5-UX => user @hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=mx3.hotmail.com [65.55.92.152] 2014-04-19 00:13:32 1WbG6D-0006X5-UX Completed
  the above has been received in my hotmail account. Please check and update me. BR, Hamoud Hamdan

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  cPanelMichael

  • April 22, 2014 17:44

  I recommend consulting with Hotmail's support team because those logs indicate the message transmission completed. Thank you.

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