cpbackup_transporter Upload attempt failed

kernow

• January 10, 2014 04:01

Having problems with the remote ftp backup setup. Errors from /usr/local/cpanel/logs/cpbackup_transporter.log include "unknown command" and timeouts [QUOTE][2014-01-10 08:33:12 +0000] warn [cpbackup_transporter] Upload attempt failed: time out reached
[QUOTE][2014-01-10 08:33:12 +0000] warn [cpbackup_transporter] Upload attempt failed: Unknown command at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
Were able to upload a test file manually from CLI using ftp Any ideas for solution?

• 

  cPanelMichael

  • January 10, 2014 12:41

  Hello :) You can try increasing the "Maximum destination timeout in seconds" value via: "WHM -> Backup Configuration" Let us know if this makes a difference. Thank you.

  0
• 

  kernow

  • January 10, 2014 13:05

  Hi, Default was 30 we tried 300 result was the same.

  0
• 

  cPanelMichael

  • January 10, 2014 13:20

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0
• 

  kernow

  • January 10, 2014 14:37

  [cPanel tickets ID# 4440169] Solved by increasing timeout to 10,800 sec Thanks :)

  0
• 

  cPanelMichael

  • January 10, 2014 15:04

  I am happy to see the issue is now resolved. Thank you for updating this thread with the outcome.

  0
• 

  danrussell

  • March 24, 2015 15:08

  Hi, Sorry to reply old thread. Please let me know the steps to increase the FTP Timeout Value.

  0
• 

  cPanelMichael

  • March 25, 2015 13:17

  Hi, Sorry to reply old thread. Please let me know the steps to increase the FTP Timeout Value.

  
  This is answered in my previous post:

  0
• 

  danrussell

  • March 28, 2015 11:25

  Hi Michael, Yes, but that allows only upto 300 seconds. I wish to increase that value. Like you helped with [cPanel tickets ID# 4440169] Is it possible for me to do myself ?

  0
• 

  cPanelMichael

  • April 06, 2015 18:48

  Hi Michael, Yes, but that allows only upto 300 seconds. I wish to increase that value. Like you helped with [cPanel tickets ID# 4440169] Is it possible for me to do myself ?

  
  You are not viewing the correct option if it only shows a maximum of 300. The option is named: "Maximum destination timeout" It's just below the "Backup Type" and "Backup Status" options. Thank you.

  0

Please sign in to leave a comment.