MX Entry is missing once a day

hayridumanli

• January 11, 2014 08:34

I have a problem with DNS and MX Entry; DNS zone for domain.com had no problems for months in a new VPS; CENTOS 6.5 x64 and WHM 11.40.1 (build 9) MX record is; domain.com. 14400 IN MX 0 domain.com. And when I look at Edit MX Entry, I saw that domain.com MX entry is there. But once or twice a day MX Entry for domain.com is missing from the list, so e-mails cannot be received or send from the server for domain.com e-mail accounts. It's really once a day, no server restart, no change in configuration, no change in DNS; I even don't login to WHM or Cpanel. I check my mails so often, then I see that hayri@domain.com mail account is not working, I check WHM and see that domain.com MX entry dissappeared. Delete and create MX record doesn't solve the problem, it doesn't automatically create MX Entry for domain.com. I delete DNS record of domain.com, add again, then MX entry appears in the list and mails are working without any problem. How can this happen, how can I examine this situation and what will be the cause and the solution?

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  cPanelPeter cPanel Staff

  • January 12, 2014 20:42

  Hello, Please open a support ticket using the link in my signature. One of our analysts will be happy to investigate this for you.

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  hayridumanli

  • January 13, 2014 00:31

  Thank you for your interest. I opened the support ticket, I hope you find the solution quickly.

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  cPanelMichael

  • January 14, 2014 16:19

  [quote="hayridumanli, post: 1547591">Thank you for your interest. I opened the support ticket, I hope you find the solution quickly.
  Could you let us know the ticket number so we can update this thread with the outcome? Thank you.

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