Fresh installation, Roundcube 404

marcushann

• January 14, 2014 04:51

Hi, I have installed cpanel on a centos 5 server and have not made any modifications to it. The server has 4 cores, 2gb ram and 100gb disk space. Unfortunately, for some reason Roundcube is not working because I am getting a 404 error. I have tried reformatting my server and starting from scratch but it is still not working and I am now stuck for ideas and I was hoping someone here would be able to help. Thanks, Marcus

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  Infopro

  • January 14, 2014 10:40

  Have you enabled it in Tweak Settings? Home " Server Configuration " Tweak Settings, Mail tab.

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  marcushann

  • January 14, 2014 10:50

  Hi, yes, it is enabled in tweak settings (see here:

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  marcushann

  • January 14, 2014 11:13

  Hi, I have just figured out what was wrong. When I was attempting to force an update to roundcube, it was trying to install a patch (patch number 0004). info [update-roundcube] Applied patch '0004-append-INBOX.-to-avoid-UID-COPY-Unknown-namespace-er.patch'
  I deleted the patch and then forced a roundcube update again and it seems to have worked (as far as there is no 404 error any more). Although, I am still not sure why I had a patch that didn't work on a completely fresh installation (installed this morning) Thanks, Marcus

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  cPanelMichael

  • January 14, 2014 13:24

  Hello :) Please keep in mind that you should not reinstall the OS/cPanel for an issue such as this. It's much easier to simply review the error logs and determine what's preventing it from loading. In this case, I suggest forcing an update of cPanel and installing Roundcube with all included patches. Then, if the issue continues, review the Roundcube error log in: /var/cpanel/roundcube/log/ Thank you.

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