cPanel wont update. Loops back to the old version both from WHM & command line

hydn79

• January 16, 2014 01:56

Trying to upgrade cPanel from version WHM 11.38.0 (build 19) to current stable. I tried fired via WHM, everything showed as sucessful but when I logged out and back in or ran /usr/local/cpanel/cpanel -V it still shows the old WHM 11.38.0 (build 19). So I tried /scripts/upcp --force and at the end it says: [20140116.082243] Maintenance completed successfully [20140116.082244] Running Standardized hooks [20140116.082244] [20140116.082244] cPanel update completed [20140116.082244] A log of this update is available at /var/cpanel/updatelogs/update.1389859477.log [20140116.082244] Removing upcp pidfile [20140116.082244] [20140116.082244] Completed all updates But still not upgraded. I've attaced the log...

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  cPanelMichael

  • January 16, 2014 12:40

  Hello :) Please check the following option in Web Host Manager: "WHM Home " Server Configuration " Update Preferences" Which release tier is your server configured to? Thank you.

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  hydn79

  • January 16, 2014 18:16

  Hello, Thanks for follow up. Current version is WHM 11.38.0 (build 19) And WHM Home " Server Configuration " Update Preferences is set to "STABLE" 11.40.1.9. Thanks.

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  cPanelMichael

  • January 16, 2014 18:32

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  HostingH

  • January 17, 2014 15:35

  Hello, To upgrade from 11.38 to 11.40 release tier, mysql 5.1 or higher should be installed on the server. I guess you might be getting such warning in WHM. Please check it out. Thanks,

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  hydn79

  • January 27, 2014 11:24

  [quote="Hostripples, post: 1551222">Hello, To upgrade from 11.38 to 11.40 release tier, mysql 5.1 or higher should be installed on the server. I guess you might be getting such warning in WHM. Please check it out. Thanks,
  No thats not it > Currently installed: MySQL 5.5.31

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  cPanelMichael

  • January 27, 2014 15:58

  [quote="hydn79, post: 1557282">No thats not it > Currently installed: MySQL 5.5.31
  Were you able to open a support ticket for us to take a closer look? Thank you.

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