[Case 60051] cPanel tutorial blank page

sreeninair

• January 19, 2014 16:19

Hello, When I click on cPanel >> Video Tutorial gives a blank page. The issue is server wide, no user can access this. /https://SERVERIP:2083/cpsess1579181287/frontend/x3/tutorial.html Please help me to fix this issue. Thanks Sreeni

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  dalem

  • January 20, 2014 02:38

  I cant be sure but its likely that cpanel is updating their tutorials

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  sreeninair

  • January 20, 2014 08:43

  Hello, But this is only for one server. Please assist. Thanks Sreenivas

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  cPanelMichael

  • January 20, 2014 16:10

  Hello :) There is an internal case open to address this issue. For reference, the case number is 60051. You can monitor our change log to see when a resolution is pushed out: cPanel - Change Log The current workaround is to manually browse to: [url=http://www.cpanel.net/products/cpanelwhm/cpanel11/tutorials.html]cPanel Video Tutorials Thank you.

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  sreeninair

  • January 28, 2014 20:27

  Hello, When will this available? Thanks Sreenivas

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  cPanelMichael

  • January 29, 2014 14:25

  A resolution is included in cPanel version 11.42: 11.42 Change Log Fixed case 60051: Redirect x3 Video Tutorials page. This version of cPanel is currently only available in the "Edge" and "Current" build tiers. There is currently no exact time frame on when 11.42 will be pushed out to the "Release" and "Stable" build tiers. Thank you.

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