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[Case 73705] Manage Service SSL Certificates error

znypan
Hello, I tried to update my soon-to-expire certificate using the "Manage Service SSL Certificates". The process failed and now when I try to access it again I get this error: undef error - cannot encode reference to scalar 'SCALAR(0xc07e9e8)' unless the scalar is 0 or 1 at /usr/local/cpanel/Cpanel/JSON.pm line 42.
Any ideas?

Comments

8 comments

Date Votes
  • cPanelMichael
    Hello :) Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
    0
  • znypan
    Thanks. Ticket number is 4461701.
    0
  • znypan
    After investigation by the CPanel staff I got the following response: The error message that appears in Manage Service SSL Certificates is similar to an error that appears when the data in a certificate's X509 Subject Alternative Name is corrupted.
    Be advised that I'm using CACert for the last 4 yrs and it's the 1st time I get into this kind of situation. Because of this, the Manage Service SSL Certificates page does not load. This has been reported in internal case ID #73705. There is no ETA on when this issue will be addressed; however, you can track the status of the case ID on our ChangeLog site here: http://go.cpanel.net/ChangeLog As a workaround, you will need to replace the service SSL certs with a different cert that does not contain the unexpected data. Please note that this will need to be done manually, since the WHM page is not available.
    Be advised that my SSL certs have been updated, installed and work correctly. The problem is that the Manage Service SSL Cert page is broken afterwards but that doesn't affect anything funtion-wise. Hope that the interface will be fixed with a future patch. If not I'll have to install future CaCerts manually (not a big deal anyway)
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  • tebokkel
    [quote="znypan, post: 1553081">After investigation by the CPanel staff I got the following response: There is no ETA on when this issue will be addressed; however, you can track the status of the case ID on our ChangeLog site here: http://go.cpanel.net/ChangeLog As a workaround, you will need to replace the service SSL certs with a different cert that does not contain the unexpected data. Please note that this will need to be done manually, since the WHM page is not available.

    Here a 'me too'. Hope this one's solved before my next CACert certificates expire.. Otherwise, back to manual CSR's.. blegh Paul
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  • officialbobby
    [quote="tebokkel, post: 1609022">Here a 'me too'.
    An another! Will cPanel post to this thread when a fix is available? Bobby [COLOR="silver">- - - Updated - - - Sorry, that was a stupid question. I can see that the fix will be logged in the change log under that number....
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  • cPanelMichael
    Yes, you can monitor our change logs for the inclusion of internal case number 73705. There is currently no specific time frame available on when a resolution might be pushed out. Thank you.
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  • officialbobby
    [quote="znypan, post: 1553081"> As a workaround, you will need to replace the service SSL certs with a different cert that does not contain the unexpected data. Please note that this will need to be done manually, since the WHM page is not available. ... I'll have to install future CaCerts manually (not a big deal anyway)
    Could somebody tell me how to do this manually? I cannot find much information on how to do this and the bug discussed above has not been fixed
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  • cPanelMichael
    The certificate data for services is stored in: /var/cpanel/ssl/ /var/cpanel/ssl/$service-name
    You will need to manually update the SSL files within this directory with valid SSL data, or remove the SSL certificate information and regenerate self-signed SSL certs via: /usr/local/cpanel/bin/checkallsslcerts
    Thank you.
    0

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