Wrong server name shown on new account emails?

kpmedia

• January 21, 2014 13:50

- From: cPanel on correct.hostname [cpanel@server] - Subject: New account on [COLOR="#800000">wrong.hostname (domain) The server hostname is correct. Everything I've ever seen shows the correct hostname ... but this. Where is this coming from? The was installed via a Xen template. Apparently, something is not being changed. But I'm not sure where. Thanks. :)

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  cPanelMichael

  • January 21, 2014 19:18

  Hello :) Check to make sure the hostname for the VPS is configured correctly from the VPS node level. It can sometimes revert to the hostname configured from the node during a restart. You should also try updating the hostname again via "WHM Home " Networking Setup " Change Hostname". Thank you.

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  kpmedia

  • January 21, 2014 20:15

  The node is correct. Updating is again doesn't do anything. (To paraphrase quote Albert Einstein: "Insanity is doing the same thing over and over again, and expecting different results.") There has to be something somewhere else that controls this.

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  cPanelPeter cPanel Staff

  • January 22, 2014 14:07

  Hello, Feel free to open a support ticket using the link in my signature. One of our analysts will be happy to investigate this for you. Please post the ticket number here in this thread so we can update it with the results of our analysis.

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  kpmedia

  • February 05, 2014 08:39

  This was a script error with the host's Xen templates. They've corrected it on their end.

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  cPanelPeter cPanel Staff

  • February 05, 2014 17:57

  Hello, Excellent. Thanks for posting the solution you found.

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