Emails sent to mailman are disappearing - not delivered, not archived either

Emails to my mailman mailing lists are not being delivered; there are no delivery error emails; they are not in the mailman archives. It looks like they are reaching the server but not mailman. My website was moved to a new server recently, before this took place the mailing lists were working fine, although I did not use them for a few days before or after the move, so the timing might be coincidental. I looked through /var/log/exim_mainlog and found the records relating to one of my emails. I changed the IP address to [128.2.n.m] and also changed my email and website but kept them in the original form. Does this look normal?


2014-01-21 18:09:20 SMTP connection from [128.2.n.m]:49947 (TCP/IP connection count = 1)
2014-01-21 18:09:21 1W5cx6-0003W4-W6 <= me@work.edu H=smtp.mailserver.work.edu [128.2.n.m]:49947 P=esmtps X=TLSv1:DHE-RSA-AES256-SHA:256 S=1991 id=CDF34F61-E9E8-4B64-839F-420D2F25514B@work.edu T="PA race" for mylist@mysite.org
2014-01-21 18:09:21 SMTP connection from smtp.mailserver.work.edu [128.2.n.m]:49947 closed by QUIT
2014-01-21 18:09:28 cwd=/var/spool/MailScanner/incoming/5690 5 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -Mc 1W5cx6-0003W4-W6
2014-01-21 18:09:28 1W5cx6-0003W4-W6 => mylist  R=mailman_virtual_router T=mailman_virtual_transport
2014-01-21 18:09:28 1W5cx6-0003W4-W6 Completed
2014-01-21 18:10:17 cwd=/etc/csf 2 args: /usr/sbin/exim -bpc
2014-01-21 18:10:17 cwd=/etc/csf 4 args: /usr/sbin/exim -C /etc/exim_outgoing.conf -bpc

Thanks for your help.

Sreejit

January 22, 2014 11:39

You should enable exim extended logging. It will generate detailed report in the exim logs. After that you can try again and check the logs. WHM > Service Configuration > Exim Configuration Editor > Switch to Advanced Mode. Add this "log_selector = +all" without quotes and save it.

cPanelMichael

January 22, 2014 14:15

Hello :) The logs you provided show the MailScanner application is enabled on your system. While it's not necessarily the cause of the problem, it's a good idea to temporarily disable MailScanner and see if the issue persists. I have seen a few cases where it interferes with the delivery of email. Thank you.

nsjski

January 23, 2014 13:04

Fixed! It was indeed something to do with mailscanner. I don't know the details but when its problem was corrected, all the emails reappeared, it had been hoarding them. Thank you for your help. :)

January 23, 2014 14:25

[quote="nsjski, post: 1555112">Fixed! It was indeed something to do with mailscanner. I don't know the details but when its problem was corrected, all the emails reappeared, it had been hoarding them. Thank you for your help. :)
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

Emails sent to mailman are disappearing - not delivered, not archived either

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