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webmail login issue

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13 comments

  • cPanelMichael
    Hello :) Check to see if local connections are possible to port 143 by running the following command on your server: telnet localhost 143
    Let us know the output. Thank you.
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  • mojamoi
    /etc/init.d]# telnet localhost 143 Trying ::1... telnet: connect to address ::1: Connection refused Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
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  • cPanelMichael
    Could you verify if the other webmail applications are having the same issue, or if it's isolated to Squirrelmail? Also, try restarting your mail server: /scripts/restartsrv_dovecot
    Thank you.
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  • mojamoi
    i get the login to roudcube but on entering login details i get error Connection to storage server failed. but mysql shows a running status p]# service mysql status SUCCESS! MySQL running (665931)
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  • cPanelMichael
    Check the Roundcube error log in the following directory: /var/cpanel/roundcube/log/ Do you notice any specific entries during the failed login attempt? Thank you.
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  • mojamoi
    [/var/cpanel/roundcube/log]# tail -f errors [24-Jan-2014 20:48:00 +0200]: IMAP Error: Login failed for uhiuuih@ygyugu.biz from 100.190.180.40. Could not connect to localhost:143: Die Wartezeit f"r die Verbindung ist abgelaufen in /usr/local/cpanel/base/3rdparty/roundcube/program/include/rcube_imap.php on line 191 (POST /cpsess3119826763/3rdparty/roundcube/index.php?_task=login&_action=login)
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  • cPanelMichael
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • mojamoi
    hello is the support free or paid [COLOR="silver">- - - Updated - - - posted request id 4481887
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  • mojamoi
    root@server234 [~]# mysql -e 'drop database roundcube' root@server234 [~]# /usr/local/cpanel/bin/update-roundcube --force Roundcube update from 0.8.5.cp3 to 0.8.5.cp3 in progress. Roundcube will be locked out during this process. Updating RoundCube (using cPanel version) info [update-roundcube] Applied patch '0001-Apply-default-values-for-cPanel-webmail- environment.patch' patching file config/db.inc.php.dist patching file config/main.inc.php.dist patching file index.php patching file program/include/rcube_imap.php patching file program/include/rcube_imap_generic.php info [update-roundcube] Applied patch '0002-append-INBOX.-to-avoid-UID-COPY-Unknown- namespace-er.patch' patching file config/main.inc.php.dist info [update-roundcube] Applied patch '0003-User-can-select-a-different-skin-when-its- choice-is-.patch' patching file program/include/rcube_template.php info [update-roundcube] Successfully applied 3 patches INFO - Applied cPanel patches (if any) to Roundcube source. Cleaning old Roundcube data archives ERROR 1194 (HY000) at line 1: Table 'user' is marked as crashed and should be repaired Successful creation of roundcube cp_schema_version table Successfully saved version 0.8.5 to cp_schema_version table Schema update to 0.8.5 was successful root@server234 [~]# [COLOR="silver">- - - Updated - - - Now please what can i do for this error?ERROR 1194 (HY000) at line 1: Table 'user' is marked as crashed and should be repaired
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  • Sreejit
    You can enter mysql prompt and try to repair the table [QUOTE] #mysql roundcube mysql> repair table user;
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  • mojamoi
    through whm i get Repair a MySQL Database Repairing roundcube roundcube.cache note : The storage engine for the table doesn't support repair roundcube.cache_index note : The storage engine for the table doesn't support repair roundcube.cache_messages note : The storage engine for the table doesn't support repair roundcube.cache_thread note : The storage engine for the table doesn't support repair roundcube.contactgroupmembers note : The storage engine for the table doesn't support repair roundcube.contactgroups note : The storage engine for the table doesn't support repair roundcube.contacts note : The storage engine for the table doesn't support repair roundcube.cp_schema_version OK roundcube.dictionary note : The storage engine for the table doesn't support repair roundcube.identities note : The storage engine for the table doesn't support repair roundcube.searches note : The storage engine for the table doesn't support repair roundcube.session note : The storage engine for the table doesn't support repair roundcube.users note : The storage engine for the table doesn't support repair Done.
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  • mojamoi
    mysql> repair table users; +-----------------+--------+----------+---------------------------------------------------------+ | Table | Op | Msg_type | Msg_text | +-----------------+--------+----------+---------------------------------------------------------+ | roundcube.users | repair | note | The storage engine for the table doesn't support repair | +-----------------+--------+----------+---------------------------------------------------------+ 1 row in set (0.00 sec) mysql>
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  • cPanelMichael
    You could try stopping MySQL and using myisamchk to check/repair the /var/lib/mysql/roundcube/user.MYI table. However, per the ticket, it looks like you have completely reinstalled Roundcube. Thank you.
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