Skip to main content

550 Sender verify failed

Comments

7 comments

  • cPanelPeter cPanel Staff
    Hello, Do you by any chance have Sender Verify With Callouts enabled? If so, try disabling with callouts so that just sender verify is enabled and see if that solves the issue.
    0
  • Designer156
    [quote="cPanelPeter, post: 1558571">Hello, Do you by any chance have Sender Verify With Callouts enabled? If so, try disabling with callouts so that just sender verify is enabled and see if that solves the issue.
    Hi cPanelPeter, And here we have our first problem. How would I know? Is it an option in cPanel or WHM somewhere? [COLOR="silver">- - - Updated - - - Just clicking around in WHM i clicked on Email troubleshooter and ran a trace on the email address that is having trouble emailing me. This was the response: virtual_aliases via virtual_aliases router forced address failure Does this mean that the sender's address is configured incorrectly?
    0
  • Sreejit
    WHM >> Exim Configuration Manager (under service configuration) here you will find the option to disable sender verification.
    0
  • cPanelPeter cPanel Staff
    Hello, Please check to see if the domain in question is in /etc/localdomains or in /etc/remotedomains # grep 'domainname.tld' /etc/localdomains # grep 'domainname.tld' /etc/remotedomains
    0
  • Designer156
    [quote="Sreejit, post: 1558812">WHM >> Exim Configuration Manager (under service configuration) here you will find the option to disable sender verification.
    I don't seem to have that option. Under Server configuration, the only option is 'Basic cPanel and WHM Setup' which only allows me to set nameservers. I wonder if my reseller account is limited in some way? [COLOR="silver">- - - Updated - - - [quote="cPanelPeter, post: 1559272">Hello, Please check to see if the domain in question is in /etc/localdomains or in /etc/remotedomains # grep 'domainname.tld' /etc/localdomains # grep 'domainname.tld' /etc/remotedomains

    Should I be typing those lines of code somewhere cPanelPeter? Sorry but I really don't have a clue about this side of things. The only etc I'm aware of is in file manager?!
    0
  • cPanelMichael
    The option referenced is not available to resellers. I suggest contacting your web hosting provider for assistance with this issue. They will be able to access /var/log/exim_mainlog directly to review specific entries related to the failure. Thank you.
    0
  • Designer156
    [quote="cPanelMichael, post: 1559502">The option referenced is not available to resellers. I suggest contacting your web hosting provider for assistance with this issue. They will be able to access /var/log/exim_mainlog directly to review specific entries related to the failure. Thank you.
    Ah, ok. I'll do that. Thanks for your advice. Appreciate it.
    0

Please sign in to leave a comment.