Account transfers from cPanel 11.18 servers or earlier are no longer supported

fetal

• January 30, 2014 18:00

Hello, I'm received this error when I try migrating from 2 cpanel servers. Both are using a higher version of Cpanel than 11.18. Here's the server I'm transfering away from: WHM 11.32.7 (build 3) And the server I'm transferring to: WHM 11.40.1 (build 9) What am I missing? Thanks!

• 

  cPanelMichael

  • January 31, 2014 12:18

  Hello :) Do you have any SSH customizations on the source server? For instance, do you have banner text displayed after "root" logs in via SSH? Thank you.

  0
• 

  fetal

  • February 02, 2014 04:09

  [quote="cPanelMichael, post: 1560622">Hello :) Do you have any SSH customizations on the source server? For instance, do you have banner text displayed after "root" logs in via SSH? Thank you.
  I do not, although it's not a root account. It's a reseller account.

  0
• 

  cPanelMichael

  • February 03, 2014 18:52

  To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations? Thank you.

  0
• 

  fetal

  • February 04, 2014 07:17

  [quote="cPanelMichael, post: 1562981">To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations? Thank you.
  I have confirmed with them that there are no custom ssh customizations. And yes, I'm doing the Copy an Account form another server with an Account Password.

  0
• 

  cPanelMichael

  • February 04, 2014 15:26

  Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via: /scripts/restorepkg $username
  Let us know if this works. Thank you.

  0
• 

  fetal

  • March 15, 2014 01:06

  [quote="cPanelMichael, post: 1563852">Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via: /scripts/restorepkg $username
  Let us know if this works. Thank you.
  It worked. Thanks!

  0

Please sign in to leave a comment.