FTP says quota exceeded, even though the account has unlimited space defined

hozyali

• February 01, 2014 05:07

Through WHM, I reset the disk quota to be unlimited for a user. when connecting from ftp works fine. However I can't upload any file. It gives me the following error message "552 Disk full - please upload later ERROR:> [2/1/2014 6:55:58 PM] Exceeded storage allocation". When I try uploading files from Cpanel > File Manager, it works fine. The above error is appearing when using CuteFTP. Please help. Thanks

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  robb3369

  • February 01, 2014 16:22

  I would check if your using the main ftp account or an additional user's ftp? If you login with the username only (not user@domain.com), then you shouldn't have this issue, but if you do login with user@domain.com, then the FTP quota is set too low. Check the FTP panel from within cPanel and increase (or remove) the quota set: Edit an FTP account's quota

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  hozyali

  • February 01, 2014 16:35

  [quote="robb3369, post: 1561692">I would check if your using the main ftp account or an additional user's ftp? If you login with the username only (not user@domain.com), then you shouldn't have this issue, but if you do login with user@domain.com, then the FTP quota is set too low. Check the FTP panel from within cPanel and increase (or remove) the quota set: Edit an FTP account's quota
  Hi, Thanks for your help and assistance. I am using cpanel account username and the main password which I use to login to the cpanel account. I know I can create sub ftp account and have to use with @domainname but in this case, its the main cpanel user. thanks

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  robb3369

  • February 01, 2014 17:21

  Check in the /etc directory off your home directory (/home/account/etc) for a file called ftpquota and see if that has the wrong value in it. Mine exists but its empty.

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  hozyali

  • February 01, 2014 18:03

  This is what I have in that file 30010 10497914080 not sure how to find out if it has something wrong in it.

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  robb3369

  • February 01, 2014 18:15

  I would move it to ftpquota_old and then touch the ftpquota file to create it as blank: cd /home/user/etc mv ftpquota ftpquota_old touch ftpquota
  

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  cPanelMichael

  • February 03, 2014 13:17

  Hello :) If removing the ftpquota file does not help, check to make sure the server itself is not at it's disk space or inodes limit. EX: df -h df -i
  Also, make sure the account quota is truly set to unlimited. EX: quota username
  Thank you.

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