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cPanel Theme X3 401 Error for selected accounts

jamesterror
Hi, We are receiving a strange permission denied error (401) with all cPanel themes on one our web servers. When the user tries to login to their account at theirdomain.com/cpanel - the page loads incorrect with the console in both Chrome + Firefox saying "Failed to load resource: the server responded with a status of 401 (Access Denied)" - please see an exmaple here

Comments

17 comments

Date Votes
  • cPanelMichael
    Hello :) Please let us know the output from /usr/local/cpanel/logs/error_log when a user encounters this message. Thank you.
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  • jamesterror
    Hey Michael, Thanks for the reply. Please see the error below loading in the error_log file - [2014-02-06 11:08:21 +0000] warn [cpanel] Cannot access feature list file: /var/ cpanel/features/default: Permission denied at /usr/local/cpanel/Cpanel/Features/ Cpanel.pm line 66 Cpanel::Features::Cpanel::calculate_cache_file_name_and_maxmtime('wire', ARRAY(0x2b312f68b960)) called at /usr/local/cpanel/Cpanel.pm line 328 Cpanel::_load_featurelists(HASH(0x2b312f689210), 1391684901) called at / usr/local/cpanel/Cpanel.pm line 141 Cpanel::initcp(Cpanel=HASH(0x2b312f688f10)) called at cpanel line 648 [2014-02-06 11:08:21 +0000] warn [cpanel] Cannot access feature list file: /var/ cpanel/features/disabled: Permission denied at /usr/local/cpanel/Cpanel/Features /Cpanel.pm line 66 Cpanel::Features::Cpanel::calculate_cache_file_name_and_maxmtime('wire', ARRAY(0x2b312f68b960)) called at /usr/local/cpanel/Cpanel.pm line 328 Cpanel::_load_featurelists(HASH(0x2b312f689210), 1391684901) called at / usr/local/cpanel/Cpanel.pm line 141 Cpanel::initcp(Cpanel=HASH(0x2b312f688f10)) called at cpanel line 648
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  • cPanelMichael
    Please let us know the output from the following commands: cat /usr/local/cpanel/version stat /var stat /var/cpanel stat /var/cpanel/features ls -al /var/cpanel/features
    Thank you.
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  • jamesterror
    Hi Michael, Please see below the outputs per each command requested - cat /usr/local/cpanel/version 11.42.0.5
    stat /var File: `/var' Size: 4096 Blocks: 16 IO Block: 4096 directory Device: fd00h/64768d Inode: 149389313 Links: 24 Access: (0755/drwxr-xr-x) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2014-02-06 04:19:36.000000000 +0000 Modify: 2014-02-07 08:10:05.000000000 +0000 Change: 2014-02-07 08:10:05.000000000 +0000
    stat /var/cpanel File: `/var/cpanel' Size: 12288 Blocks: 24 IO Block: 4096 directory Device: fd00h/64768d Inode: 149422117 Links: 94 Access: (0755/drwxr-xr-x) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2014-02-07 08:45:01.000000000 +0000 Modify: 2014-02-07 12:04:31.000000000 +0000 Change: 2014-02-07 12:04:31.000000000 +0000
    stat /var/cpanel/features File: `/var/cpanel/features' Size: 4096 Blocks: 8 IO Block: 4096 directory Device: fd00h/64768d Inode: 149721175 Links: 2 Access: (0750/drwxr-x---) Uid: ( 0/ root) Gid: ( 0/ root) Access: 2013-02-28 16:05:56.000000000 +0000 Modify: 2013-10-10 22:06:40.000000000 +0100 Change: 2013-10-11 00:45:02.000000000 +0100
    ls -al /var/cpanel/features total 76 drwxr-x--- 2 root root 4096 Oct 10 22:06 ./ drwxr-xr-x 94 root root 12288 Feb 7 12:05 ../ -rw-r--r-- 1 root root 1216 Feb 28 2013 bigstree_new -rw-r--r-- 1 root root 12 Oct 10 22:06 default -rw-r--r-- 1 root root 0 Oct 10 22:04 disabled -rw-r--r-- 1 root root 1235 Feb 28 2013 liamplat_email -rw-r--r-- 1 root root 1235 Feb 28 2013 liamplat_web -rw-r--r-- 1 root root 1458 Jun 18 2013 razorgam_email -rw-r--r-- 1 root root 1216 Feb 28 2013 riverson_Basic\ Blogger -rw-r--r-- 1 root root 1216 Feb 28 2013 riverson_Everything -rw-r--r-- 1 root root 1216 Feb 28 2013 riverson_Self\ Serve\ Basic -rw-r--r-- 1 root root 1458 Aug 15 22:06 visionho_CloudFlareDisabled -rw-r--r-- 1 root root 0 Aug 15 22:05 visionho_CloudFlareDisabled.cpaddons -rw-r--r-- 1 root root 1244 Feb 28 2013 visionho_CloudFlareEnabled -rw-r--r-- 1 root root 1458 Jul 1 2013 visionho_managed-wordpress -rw-r--r-- 1 root root 1244 Feb 28 2013 visionho_Standard -rw-r--r-- 1 root root 1440 Apr 22 2013 wickdsy1_Regular -rw-r--r-- 1 root root 1244 Feb 28 2013 wire_all -rw-r--r-- 1 root root 1229 Feb 28 2013 wire_basic
    Thanks in advance for your support. James
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  • cPanelMichael
    Please set the permissions on /var/cpanel/features to 0755. EX: chmod 0755 /var/cpanel/features
    Let us know if the issue continues. Thank you.
    0
  • jamesterror
    Hi Michael, Afraid this has not worked as the issue is still occurring -
    0
  • Infopro
    What happens when you select another theme from that drop down? Have you cleared your browser cache, and/or tried another browser, just to rule out a browser issue?
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  • jamesterror
    [quote="Infopro, post: 1568182">What happens when you select another theme from that drop down? Have you cleared your browser cache, and/or tried another browser, just to rule out a browser issue?
    Hey, When I try to select another theme it automatically logs me out, taking me to the cPanel login screen with the x3 theme still in the URL. I have tried in Chome, Firefox and Internet Explorer on different machines. Thanks, James
    0
  • cPanelPeter cPanel Staff
    Hello, Feel free to open up a support ticket using the link in my signature. Please post the ticket number here so we can update this thread accordingly.
    0
  • jamesterror
    Hey, I signed up for an account - still no confirmation email after 30 mins :-( Thanks, James
    0
  • cPanelMichael
    Check your "SPAM" folder if it exists to make sure the confirmation email is not in it. Please send an email to cs@cpanel.net for assistance with opening a ticket if you are still unable to create a Manage2 account. Thank you.
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  • jamesterror
    [quote="cPanelMichael, post: 1568971">Check your "SPAM" folder if it exists to make sure the confirmation email is not in it. Please send an email to cs@cpanel.net for assistance with opening a ticket if you are still unable to create a Manage2 account. Thank you.
    Hi Michael, Cheers - all done yesterday, hopefully hear back soon. Still no luck with fixing the CSS / 401 error. Thanks, James
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  • cPanelMichael
    Remember to let us know the ticket number once the ticket has been opened. Thank you.
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  • jamesterror
    Hey, Ticket ID is - 4603617
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  • 4u123
    I'd be interested to know the outcome of this. We are having the same problem.
    0
  • Infopro
    Going by the ticket mentioned, it seems it was/is an issue with CloudFlare.
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  • cPanelMichael
    To update, this issue was isolated to the use of Cloud Flare. The following Cloud Flare document might be of help to anyone else experiencing the same issue with Cloud Flare: Using Cloud Flare with cPanel Thank you.
    0

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