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Hi Everyone, A client has 2 domains with us, Primary email domain is domain.za.org and web site domain is domain.co.za (designed with Joomla). Both were hosted at the same company (HostA), with a online form located on domain.co.za that gets emailed to domain.za.org. I have moved domain.co.za to HostB, with the form still sending mails to domain.za.org at HostA, but when someone fills in the form, the administrator of the site receives the following Bounce back message (the email not reaching the intended recipient):


Mail Delivery System wrote:
   This message was created automatically by mail delivery software.

   A message that you sent could not be delivered to one or more of its
   recipients. This is a permanent error. The following address(es) failed:

     xxxxxxxx@domain.za.org
        No Such User Here

   ------ This is a copy of the message, including all the headers. ------

   Return-path: xxxxx@xxxxxxxxxx.com
   Received: from lbxzzibb by host5.xxxxxxxxxx.co.za with local (Exim 4.82)
   (envelope-from xxxxx@xxxxxxxxxx.com)
   id 1WBIxk-0004PI-K1
   for xxxxxxx@domain.za.org; Thu, 06 Feb 2014 09:01:28 +0200
   To: xxxxxxx@domain.za.org
   Subject: Kyokushin Cape Town: test
   X-PHP-Script: http://www.domain.co.za/index.php/contact-us for 197.83.xxx.xxx
   Date: Thu, 6 Feb 2014 09:01:28 +0200
   From: Kyokushin Cape Town xxxxx@xxxxxxxxxx.com
   Reply-To: xxxxx@xxxxxxxxxx.com
   Message-ID: 5b74e198b9f1ec07e4a5f9316be8e23c@www.domain.co.za
   X-Priority: 3
   X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/]phpmailer - PHPMailer is a Full Featured Email Transfer Class for PHP - Google Project Hosting)
   MIME-Version: 1.0
   Content-Transfer-Encoding: 8bit
   Content-Type: text/plain; charset="utf-8"

   This is an enquiry email via http://www.domain.co.za/ from:
   xxxxx@xxxxxxxxxx.com

   Hi. Please reply if you receive this message from the site.

cPanelMichael

February 06, 2014 13:16

Hello :) Check to make sure that domain.za.org is in the /etc/remotedomains file on HostB if it's email is still handled on the HostB server. You can ensure it remains in the /etc/remotedomains file by using "WHM Home " DNS Functions " Edit DNS Zone" on HostB and updating the email routing for domain.za.org to "Remote Mail Exchanger". Thank you.

Saevios

February 06, 2014 13:30

[quote="cPanelMichael, post: 1565682">Hello :) Check to make sure that domain.za.org is in the /etc/remotedomains file on HostB if it's email is still handled on the HostB server. You can ensure it remains in the /etc/remotedomains file by using "WHM Home " DNS Functions " Edit DNS Zone" on HostB and updating the email routing for domain.za.org to "Remote Mail Exchanger". Thank you.
Thanks for the reply. How would I do this in CPanel, as I am not using WHM. And inside of /etc/ there is only a domain folder called domain.co.za, with a few other files inside. not sure if i need to edit any of them?

February 06, 2014 13:50

You will need to access the "Edit a DNS Zone" option in Web Host Manager or access SSH as "root". Please relay the information from my previous response to your web hosting provider if you do not have access to either of those options. Thank you.

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