Quota is "stuck" and won't change

sehh

• February 06, 2014 13:07

I have two accounts in a cPanel server, which show a quota of 4000MB. Both accounts are close to that limit (around 3900MB), so cPanel started sending out warning emails about the quota limit. When I try to change the quota limit from WHM (via List Accounts or via Quota Modification), I select "Unlimited" and click the Save button, WHM reports "Success!" in a green popup box. But, the quote is still being displayed as 4000MB and I still receive emails about the account being close to the limit. Any ideas please? Thank you. PS: The server has 5 accounts, 2 of them have this problem (both with 4000MB limit).

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  cPanelMichael

  • February 06, 2014 18:12

  Hello :) Do you notice any error messages in /usr/local/cpanel/logs/error_log when making the change? Have you updated the quota values for the packages assigned to those accounts? Try running the following command if the issue persists: /scripts/fixquotas
  Thank you.

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  sehh

  • February 06, 2014 18:34

  I did find many errors, they are repeatedly the same: [quote] edquota: Quota write failed (id 508): Invalid argument info [cpanel] Quotas are not enabled
  I executed the above script you mentioned and the problem seems to be fixed, the accounts now show "unlimited" quota as they should. Thank you for the suggestion.

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