Missing utilities_container.js and problem in loading WHM interface

rasa

• February 07, 2014 03:29

Hello it is the 3rd day that i have problem opening m,y server WHM interface i tried using net tab of firebug and i found out that there is a missing or .... JS file that prevent my WHM interface load i just have leftside-menu and don't have any content in any section in WHM here i the missing file path /https://myhostname:2087/cPanel_magic_revision_1375219016/yui-gen/utilities_container/utilities_container.js i have tried to force update CP twice and The WHM version is Up to date (11.40.1.11) what shall i do ?

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  cPanelMichael

  • February 07, 2014 12:50

  Hello :) Could you let us know the specific output from /usr/local/cpanel/logs/error_log when WHM fails to load properly? Thank you.

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  rasa

  • February 07, 2014 17:36

  [quote="cPanelMichael, post: 1566682">Hello :) Could you let us know the specific output from /usr/local/cpanel/logs/error_log when WHM fails to load properly? Thank you.
  Hello there is no related log at all i mean when i open whm or refresh the page thre eis no log in error log

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  cPanelMichael

  • February 07, 2014 18:06

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  rasa

  • February 07, 2014 18:49

  [quote="cPanelMichael, post: 1567031">Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
  hello and thanks im sorry but im am not allowed to give root access to server as our network admin forced us and the restriction is set for every one even cpanel support in our security guide line is it possible for you to help me find out what is the problem and how to solve it in this forum with asking questions ? im really sorry but our supervisor is not reachable and i have to change some setting in server including cloudinux limitation

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  cPanelMichael

  • February 07, 2014 18:59

  Have you tried using an alternate browser to rule out any browser plugin issues? Have you tried from another computer or connection? The fact that there are no entries in the cPanel error log indicate that it's possibly a local issue with your computer. Thank you.

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  rasa

  • February 07, 2014 19:45

  Hello you where right there was a Browser issue but i was tried 3 different systems ( with firefox on all of them) now i tried chrome and everything seems fine ! hope i could find out what caused this problem in Firefox i will try Firefox safe mode

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