Issue Installing SSL Certificate

sahil942

• February 12, 2014 14:21

I was adding an ssl certificate when I mistakenly deleted the .cert and .key files for a certificate on the server. Now when I tried reading the certificate with a different CSR used to generate it (the certificate is from GoDaddy) I get the following error: The certificate could not be installed on the domain ".com". error No certificate with ID "HASH(0xafff970)" exists. Everything else has a green check next to it (I'm assuming it states it's ok) but fails when I click install certificate.

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  cPanelMichael

  • February 12, 2014 19:24

  Hello :) Did you provide your SSL certificate provider with the updated CSR so they can issue you a new CRT? Thank you.

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  sahil942

  • February 12, 2014 19:59

  Yes I did, i'm trying to add the new certificate and I get the same error

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  cPanelMichael

  • February 12, 2014 20:12

  The error message you provided typically indicates the wrong CRT is pasted or populated in the CRT field. Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  sahil942

  • February 20, 2014 19:25

  Issue has been resolved, as per ticket ID # 4590257

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  cPanelMichael

  • February 20, 2014 19:58

  To update, the issue was resolved by removing and then reinstalling the certificate with the correct CRT/CAbundle. Thank you.

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