Email Usage Problem

mahdy_sharifi

• February 17, 2014 11:43

Hello : My user have any email account that disk usage showed 38Meg on Cpanel . but when search in this email account you can see only 1 email with 443 Kb size . what is problem ? I searched over mail directory and didn't find any related file. Thank

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  vanessa

  • February 18, 2014 03:40

  The email might be hiding out in another folder. Try this: cd /home/YOURCPANELUSER/mail/YOURDOMAIN/EMAILUSER/ du -sh
  And see what comes up.

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  mahdy_sharifi

  • February 18, 2014 11:08

  du -sh 572K

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  cPanelMichael

  • February 18, 2014 13:12

  Hello :) Disk space usage is recalculated every four hours for email accounts. You can try rebuilding the "maildirsize" file for this account with a command such as: /scripts/generate_maildirsize --verbose --confirm $username
  Replace "$username" with the cPanel username of the account. Thank you.

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  mahdy_sharifi

  • February 18, 2014 16:41

  above command resolved our issue, but you said : "Disk space usage is recalculated every four hours for email accounts" but this user have this problem over 1 month, why this calculating not process over last 1 months ? Thank You

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  cPanelMichael

  • February 18, 2014 17:30

  It's possible the maildirsize file for the email account was corrupted and thus could not update successfully. Thank you.

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