WHM root login, can't login

myssy

• February 20, 2014 06:10

Heya everyone! Got trouble with freshly installed cPanel & WHM. I can't login with my root password and I've disabled the linux firewall alltogether with /etc/init.d/iptables stop. I've also disabled cPHulk Brute Force Protection just in case as I've tried many times to login. I get to the login screen and all but just can't login. When I use lynx from the server I can login perfectly. Tried 2 different computers to login from but none available. The https certificate is not working for the server so could it be that or? Any ideas?

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  cPanelMichael

  • February 20, 2014 13:49

  Hello :) Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples. Thank you.

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  myssy

  • February 20, 2014 14:11

  [quote="cPanelMichael, post: 1577292">Hello :) Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples. Thank you.
  Accessing it from [REMOVED IP]. Got a working ssh access to the example.com server and tried switching root passwords but I still can't get in to WHM. Tried googling for answers but didn't find anything after disabling the firewall and cPHulk

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  vanessa

  • February 20, 2014 14:21

  He asked for the URL you are using to try to access WHM, ie: .

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  cPanelMichael

  • February 20, 2014 14:42

  [quote="myssy, post: 1577301">Accessing it from 84.249.212.90. Got a working ssh access to the example.com server and tried switching root passwords but I still can't get in to WHM. Tried googling for answers but didn't find anything after disabling the firewall and cPHulk
  Yes, please use examples instead of the actual domain name or IP addresses. I was asking for the URL (e.g. IP:2086) you were using to ensure you are attempting to access WHM instead of cPanel or another service. Thank you.

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  myssy

  • February 20, 2014 15:01

  [quote="cPanelMichael, post: 1577292">Hello :) Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples. Thank you.
  It is from the root of the url and port 2087.

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  cPanelMichael

  • February 20, 2014 15:06

  Check to make sure you are not redirected to an alternate URL. Also, have you tried using the non-secure port to access WHM (2086)? Thank you.

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  myssy

  • February 20, 2014 15:23

  [quote="cPanelMichael, post: 1577431">Check to make sure you are not redirected to an alternate URL. Also, have you tried using the non-secure port to access WHM (2086)? Thank you.
  Where do I check the redirection? It worked one time after I reinstalled it but hasn't worked since I rebooted the machine. Tried accessing WHM (2086) but was not able to login.

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  cPanelMichael

  • February 20, 2014 15:24

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

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  myssy

  • February 20, 2014 15:30

  [quote="cPanelMichael, post: 1577491">Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.
  Ok thank you. Will take contact with my employer about it and make the ticket as soon as possible.

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  peweb

  • August 20, 2014 18:50

  Hello, is/was this issue solved? If so please provide us the info how to solve. I ask because we have same issue.

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  cPanelMichael

  • August 20, 2014 19:13

  Could you let us know which URL you are using to access WHM? You can replace the actual domain name or IP address with examples. Thank you.

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