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sreeninair

• February 23, 2014 04:02

Hello Guys, I amusing remote mysql server form my server. While taking roundcube in am gettingthe following error In browser. ======================== SERVICE CURRENTLY NOT AVAILABLE! Error No. [800] ======================== I have executed '/usr/local/cpanel/bin/update-roundcube --force', getting the following error ============================== INFO - Applied cPanel patches (if any) to Roundcube source. Archiving current Roundcube data to /var/cpanel/roundcube/roundcube.backup.sql.1393149302 Roundcube DB successfully archived -rw------- 1 root root 10588 Feb 23 04:55 /var/cpanel/roundcube/roundcube.backup.sql.1393149302 Cleaning old Roundcube data archives Removing old backup: roundcube.backup.sql.1393146076 ERROR 1133 (42000) at line 1: Can't find any matching row in the user table DBI connect('database=roundcube;host=192.111.135.210','roundcube',...) failed: Access denied for user 'roundcube'@'206.220.172.170' (using password: YES) at /usr/local/cpanel/Cpanel/Email/RoundCube/DBI.pm line 543 Can't call method "prepare" on an undefined value at /usr/local/cpanel/Cpanel/Email/RoundCube/DBI.pm line 128. ======================= I have given privilege for roundcube user in remote mysql server and main server ip still same error. =================== in remote server GRANT ALL PRIVILEGES ON *.* TO 'roundcube'@'IP' IDENTIFIED BY 'xyz' WITH GRANT OPTION; the password was taken from /usr/local/cpanel/base/3rdparty/roundcube/config/db.inc.php ===================== please help!!! Thanks Sreeni

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  cPanelMichael

  • February 24, 2014 15:15

  Hello :) Check to make sure the password for the roundcube user on the remote MySQL server matches what's stored in /var/cpanel/roundcubepass: cat /var/cpanel/roundcubepass && echo
  Thank you.

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  sreeninair

  • February 25, 2014 09:25

  Hello Michael , Thank you very much. The password was wrong. I have given the password specified in '/var/cpanel/roundcubepass' in remote mysql server, Dropped roundcube table and executed roundcube update script. #cat /var/cpanel/roundcubepass && echo [Removed Actual Password] #mysql -e 'drop database roundcube' #/usr/local/cpanel/bin/update-roundcube --force Thanks Sreeni

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  cPanelMichael

  • February 25, 2014 17:14

  To confirm, did that resolve the issue? Thank you.

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  sreeninair

  • March 01, 2014 07:56

  Hello MIchael, Yes ... Thanks Thanks Sreenivas

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