Password issue

uny2bld

• March 01, 2014 12:16

I recieved an email with my password (which was weird bc I thought I chose a password upon creation) and then when I went to change my password, it said it was incorrect but I coppied and pasted it so I have no idea how it could possibly be incorrect... [COLOR="silver">- - - Updated - - - I double checked that I didn't copy any unecessary spaces, etc. and nothing worked. I even tried typing it and it still didn't work...

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  uny2bld

  • March 01, 2014 17:55

  can someone reset my password please and send it to me? [COLOR="silver">- - - Updated - - - nevermind... my old password works - I have no idea why that email would assign me a new password bc it didn't do anything

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  JaredR.

  • March 03, 2014 12:02

  cPanel is only a software vendor, not a hosting provider, so no one here has access to reset your password. I am glad that you were able to regain access, but you should still talk to your hosting provider to inquire whether the e-mail you received was legitimate or not. cPanel would never send you an e-mail like the one you described. Your hosting provider is who you need to contact in the future if you ever have a problem with the password for your site or server.

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