Error Additional Destinations - Amazon S3

fabio mazzo

• March 05, 2014 19:01

Hello, I'm using a new backup system with Amazon S3 as Additional Destinations. I got this error in cpbackup_transporter.log [2014-03-05 20:50:23 -0300] warn [cpbackup_transporter] Upload attempt failed: RequestTimeout: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26 Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1eeac80), 'Upload attempt failed: RequestTimeout: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 310 Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), Cpanel::Transport::Files::AmazonS3=HASH(0x280af10), '/backup/2014-03-05/accounts/cad2014.tar.gz', '/2014-03-05/cad2014.tar.gz', Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 187 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), cPanel::TaskQueue::Task=HASH(0x27de248), Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1ed2048), CODE(0x28a56d0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x28a13e8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87 [2014-03-05 21:16:52 -0300] warn [cpbackup_transporter] Upload attempt failed: RequestTimeTooSkewed: The difference between the request time and the current time is too large. at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26 Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1eeac80), 'Upload attempt failed: RequestTimeTooSkewed: The difference between the request time and the current time is too large.') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 310 Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), Cpanel::Transport::Files::AmazonS3=HASH(0x280af10), '/backup/2014-03-05/accounts/cad2014.tar.gz', '/2014-03-05/cad2014.tar.gz', Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 187 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1ebdde8), cPanel::TaskQueue::Task=HASH(0x27de248), Cpanel::LoggerAdapter=HASH(0x1eeac80)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1ed2048), CODE(0x28a56d0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x28a13e8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
Server time is syncronized, but i'm using America/Sao Paulo as Timezone. Thanks

• 

  cPanelMichael

  • March 06, 2014 12:53

  Hello :) Could you open a support ticket using the link in my signature so we can investigate this issue and open an internal case if necessary? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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