cPanel license active yet trial version being used

nightaddix

• March 07, 2014 12:18

Hi, We just did a baremetal restore on a server and it's saying that a trial version is being ran. The IP has an active license, it can communicate with the server and for some reason /var/cpanel/trial keeps getting created. Removing it and running /usr/local/cpanel/cpkeyclt has no effect. Tried running upcp --force but it didn't help. Port 80 is opened and the server can communicate w/ the licensing server : root@xxx [/usr/local/cpanel/logs]# tail -f license_log Fri Mar 7 10:09:20 2014: License Update Request Fri Mar 7 10:09:20 2014: Using full manual DNS resolution Fri Mar 7 10:09:20 2014: Trying server 208.74.121.85 Fri Mar 7 10:09:20 2014: Server 208.74.121.85 on port 2089 returned: cPanel License Service Version 29.9 on 'auth2' [AV+,ENCF] Key Accepted Key Follows Fri Mar 7 10:09:21 2014: Obtained lock license file Fri Mar 7 10:09:21 2014: Accepted license from server 208.74.121.85 on port 2089 Fri Mar 7 10:09:21 2014: License update succeeded after trying 1 server Any ideas what's going on? Thanks. Mugurel.

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  cPanelMichael

  • March 07, 2014 17:35

  Please check to make sure the server is making outgoing connections from the licensed IP address: lynx -dump http://www.cpanel.net/showip.cgi
  Thank you.

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  nightaddix

  • March 07, 2014 18:07

  That was it ! Thanks.

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  cPanelMichael

  • March 07, 2014 18:08

  You're welcome. I am happy to see the issue has been resolved.

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