Can send emails, but not receive

bobzzz

• March 09, 2014 06:16

Hi. Thought I would ask here as godaddy`s customer support has not replied my customer ticket in about 3 or 4 days. I can send emails from my cpanel webmail, but am unable to receive any mail send to any of the addresses I created. The only error I get is this "This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed." I did create an email with godaddy workspace and that worked, but I do not want to use the workspace option. I would like to use normal webmail. If any one could offer some help please. Thanks

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  robb3369

  • March 09, 2014 14:36

  You need to determine where your mail is actually going... Use a tool like mxtoolbox.com to see if the MX record points to your cpanel server or somewhere else.

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  cPanelMichael

  • March 11, 2014 13:27

  Hello :) Check to make sure your domain name is using the name servers provided by your hosting provider. Also, look for a specific error message that might indicate why the message delivery failed. Try sending to the email accounts from a mail provider such as Google to rule out any issues with the sending server. Thank you.

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