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[Case 93293] partial (incomplete) emails from Cpanel

Feemish
WHM 11.42.0 (build21) Recently I've started receiving partial emails from Cpanel after Back up. Usually I receive [cpbackup] Backup complete on myserver.co.uk with the message content; "Please see the attached log file." and the said log.txt file is attached. However, for the last week or so I am also receiving partial emails with the same title, but there is no attachment and the message content is; ""Please see the attached log fil " literally ending in fil as if the message was sent before the content was finished.. Does anyone have any idea what this is all about? Thanks

Comments

7 comments

Date Votes
  • cPanelMichael
    Hello :) Are you using the legacy backup system? If so, please review the backup logs in /usr/local/cpanel/logs/cpbackup and let us know if you notice any problems with the backup generation. Does it complete successfully? Thank you.
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  • Feemish
    What is the legacy back up system? The directory /usr/local/cpanel/logs/cpbackup seems to have successful back ups. Everytime my server backs up, I now receive 2 emails. The first is the incomplete email; subject: [cpbackup] Backup complete on *myserver*.co.uk content: Please see the attached log fil no attachment Then a second or so later I receive the complete email as I expect subject: [cpbackup] Backup complete on *myserver*.co.uk content: Please see the attached log file attachment: 1394643602.log.txt So the back up does seem to be completing properly, but for some reason, there is this spurious partial email sent out first?
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  • cPanelMichael
    [quote="Feemish, post: 1595051">What is the legacy back up system?
    Check to see if it's enabled here: "WHM Home " Backup " Legacy Backup Configuration" Thank you.
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  • Feemish
    Sorry I thought you meant 'legacy' meaning some older version of backup. Yes legacy back up is enabled, and seems to be backing up fine.
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  • cPanelMichael
    So, to clarify, the issue is only with the notification you are receiving? It's possible there is an extra cron job setup. Could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • Feemish
    It looks like my hosting support people have found the issue. Evidently 'pager' had become enabled in contact methods. I didnt enable 'pager' myself. Could this have been enabled during an update?? message from my support people; "I think the problem relates to the different contact methods. You had pager enabled - although WHM had no pager number - it was somehow using the same email address. That suggests that it was deliberately trying to cut off the message because, obviously, pagers have limited amount of space for text, etc."
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  • cPanelMichael
    There is an internal case open to address the pager notification issue. For reference, the case number is 93293. There is currently no specific time frame on when a resolution might be pushed out, but the temporary workaround is to set the "Pager" setting to "Disable" in "WHM >> Contact Manager". Thank you.
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