multiple users' credentials not working from one office location

adcpu

• March 11, 2014 16:45

Hi, I need some help with a Cpanel Webmail situation our client is having. This is my first post on the forum. :D Hope I'm clear in explaining: Three users(and possibly more) at one of our clients can't login to their webmail or access email through outlook. When I go to

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  Infopro

  • March 11, 2014 23:34

  You might try, host.server.com:2096 and also make sure these users are using their full email address as login username.

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  adcpu

  • March 11, 2014 23:53

  Thanks for the reply. I've tried both webmail.server.com and mail.server.com. We have them both redirect to

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  Infopro

  • March 12, 2014 09:30

  [QUOTE]We have them both redirect to /https://IPofServer:2096, and the result is the same as above.
  Why? What are your settings here: WHM " Server Configuration " Tweak Settings, Redirection tab

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  adcpu

  • March 12, 2014 16:06

  [quote="Infopro, post: 1593712">Why? What are your settings here: WHM " Server Configuration " Tweak Settings, Redirection tab
  always redirect to ssl: on non-ssl redirect destination: origin domain name (this section is grayed out) SSL redirect destination: SSL certificate name (this section is grayed out) logout redirect URL: no redirection What I meant by redirection is that we have the dns configuration pointing from mail.clientdomain.com to

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  adcpu

  • March 12, 2014 17:38

  I figured it out finally! The users+office IP was flagged in the cphulk brute force protection: Home " Security Center " cPHulk Brute Force Protection. I cleared the list and whitelisted their public office IP.

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  Infopro

  • March 12, 2014 18:25

  Good news then! :)

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