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Backup transport errors on:

ultralion
Hello! In last 2 week i'm getting this e-mail object from my vps. The body is: "The following errors occurred while transporting your backup files: Unable to prune transport "My Personal Ftp" What does it mean exactly?? I explain better.. i have a backup rotate on last 3 and i set a remote destination on FTP. Every 3 Backups Cpanel delete the older and keep new files. This happen ONLY on Local machine and NOT on FTP space. I know that and ever has been... in fact i was deleting manually older files from ftp. But what is changed on last Whm versions?? Because now i'm getting these error messages? Seems like whm try to delete folders from remote destination and fail! Isn't it?? Anyway i can see backups correctly on ftp. How i can fix this warning?

Comments

3 comments

Date Votes
  • cPanelMichael
    Hello :) Please review the following log file: /usr/local/cpanel/logs/cpbackup_transporter.log
    Do you notice any specific error message when the pruning attempt occurs? Thank you.
    0
  • ultralion
    [quote="cPanelMichael, post: 1595011">Hello :) Please review the following log file: /usr/local/cpanel/logs/cpbackup_transporter.log
    Do you notice any specific error message when the pruning attempt occurs? Thank you.
    Yes, i'm getting these errors: 2014-03-13 03:00:55 +0100] warn [cpbackup_transporter] Error pruning /2014-03-04 from My Personal Ftp: time out reached at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26 Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x13addc0), 'Error pruning /2014-03-04 from My Personal Ftp: time out reached\x0A') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 378 Cpanel::Backup::Queue::transport_backup::attempt_to_prune_destination(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), Cpanel::Transport::Files::FTP=HASH(0x1d99568), 3, Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 150 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), cPanel::TaskQueue::Task=HASH(0x1f698f0), Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246 eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1d5dbe8), CODE(0x1d5dd20)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1d59948)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
    0
  • cPanelMichael
    It's possible this is related to an internal case, but could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
    0

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