cPanel account creation error

s0kie

• March 18, 2014 04:37

Everytime i try to create an account in WHM as root or any other reseller account i run into this error. The accounts are created but users can't log in. Please help me how to fix it. open3: exec of /usr/local/cpanel/scripts/realchpass failed at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1312 Carp::croak('open3: exec of /usr/local/cpanel/scripts/realchpass failed') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230 IPC::Open3::_open3('open3', 'Whostmgr::Accounts::Create', 'GLOB(0x4ba79f0)', 'GLOB(0x4ba7a10)', '>&STDERR', '/usr/local/cpanel/scripts/realchpass') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291 IPC::Open3::open3('GLOB(0x4ba79f0)', 'GLOB(0x4ba7a10)', '>&STDERR', '/usr/local/cpanel/scripts/realchpass') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1312 Whostmgr::Accounts::Create::_wwwacct('domain', 'domain.com', 'useregns', 1, 'maxaddon', 0, 'maxsql', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1932 Whostmgr::Accounts::Create::__createaccount('domain', 'domain.com', 'pkgname', '', 'max_defer_fail_percentage', 'unlimited', 'cgi', 1, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1983 Whostmgr::Accounts::Create::_createaccount('domain', 'domain.com', 'pkgname', '', 'max_defer_fail_percentage', 'unlimited', 'cgi', 1, ...) called at whostmgr/bin/whostmgr5 line 609 main::wwwacct() called at whostmgr/bin/whostmgr5 line 233

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  cPanelMichael

  • March 18, 2014 14:44

  Hello :) Please post the output from the following command: stat /usr/local/cpanel/scripts/realchpass
  Thank you.

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  s0kie

  • March 18, 2014 15:06

  stat: cannot stat `/usr/local/cpanel/scripts/realchpass': No such file or directory
  

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  cPanelMichael

  • March 18, 2014 18:30

  That indicates there are missing cPanel-related files on your system. Please try forcing an update of cPanel via: /scripts/upcp --force
  Thank you.

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  s0kie

  • March 21, 2014 05:16

  [quote="cPanelMichael, post: 1598961">That indicates there are missing cPanel-related files on your system. Please try forcing an update of cPanel via: /scripts/upcp --force
  Thank you.
  I keep getting this error when i try to run this forced update script for cpanel -bash: /scripts/upcp: No such file or directory
  . Also, upcp seems to be executing or frozen but i don't have a process id running under upcp, so am stuck on 11.42 build 20 and haven't received the build 22 because the updates are failing. Here's the specific error i get when i try to create a new account .vB and when i expand the error .vB The account is created but doesn't show up in the existing accounts tabs for example for updates or any account modification tabs like terminate account. Accounts created now only show up in terminate multiple accounts and i run into this mysql error when i try to delete the account. .vB

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  cPanelMichael

  • April 03, 2014 16:58

  The error messages you are seeing are not really relevant here because the primary issue I see is that you are missing files on your system. EX: [QUOTE]I keep getting this error when i try to run this forced update script for cpanel -bash: /scripts/upcp: No such file or directory
  This will need to be addressed before any other issue because it's likely the source of the problem. Were any files removed from your system intentionally or was there any filesystem corruption that would have removed these files? Thank you.

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