Subdomains not working

Matthew271

• March 17, 2014 18:27

I just added a subdomain thru my Cpanel account. The subdomain is test.exmample.com. I then went into whm and noticed that it was added under "list subdomains" Although, Google still says its "Oops! Google Chrome could not find test.example.com" Any hints? P.S. The Primary domain name for the List Account is example.com.

• 

  dalem

  • March 18, 2014 00:48

  My guess is DNS is not using your Server. example.com is using soft layers DNS

  0
• 

  cPanelMichael

  • March 18, 2014 14:27

  Hello :) Yes, check to make sure the domain name associated with the subdomain uses name servers pointed to the cPanel server. Thank you.

  0
• 

  Matthew271

  • March 19, 2014 18:41

  Thank you for all of your responses. I figured out that our old back-end developer had A records pointed to his authoriative Soft Layer account apparently. I didn't know that was possible. hmmm. But once he switched it back to our Soft Layer account, it started working. Issue resolved. Thank you for all of your support.

  0
• 

  cPanelMichael

  • March 20, 2014 05:19

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

  0
• 

  Matthew271

  • March 20, 2014 15:02

  Your welcome. Thank you :)

  0

Please sign in to leave a comment.