[Case 94705] BoxTrapper Setting

neil154

• March 18, 2014 21:46

I have a hosting account and I am having problems with BoxTrapper settings. In the configuration setting there is a line which shows "Minimum SpamAssassin Spam Score required to bypass BoxTrapper:" and I would like to set it at "13". The system gives me an error message which says "Invalid numeric number - the minimum number must be numeric". I can set that number to be 100 but no lower than 100 unless I go all the way down to 9.9. Is this the correct way that Cpanel has programmed the system or is this an issue with my hosting company? Thanks for your help.

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  cPanelMichael

  • March 19, 2014 14:30

  Hello :) I was able to reproduce the issue you have described. Please submit a bug report for this issue: Submit A Bug Report You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  neil154

  • March 19, 2014 15:21

  First, do you believe that a setting of 9.9 will block some email but allow for really legitamate email to get through since this is a business account. Second, I tried submitting a bug but was unsuccessful. I found my IP but then the ID failed because it would not match. So if you could submit the issue it would be helpful.

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  cPanelMichael

  • March 21, 2014 15:15

  A "require_score" value of 9.9 for SpamAssassin is considered conservative. Thus, if you set the value for the "Minimum SpamAssassin Spam Score required to bypass BoxTrapper" to 9.9, then, I suspect several senders would be able to bypass BoxTrapper. The default value of -2.5 seems reasonable to me. I have opened internal case number 94705 with our development team to report the inconsistent numerical validation failures for this option. I will update this thread with more information as it becomes available. Thank you.

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