cPanel Level (Customer) Error Log not showing errors

Peoplespaces

• March 21, 2014 04:44

The errors do show at the WHM level when looking at the apache error log but at the accounts cPanel log, it is empty. Any thoughts?

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  cPanelMichael

  • March 21, 2014 12:26

  Hello :) Could you specify which log file is empty? Is it a specific log file within the account, or are you referring to the error log option within cPanel? Thank you.

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  Peoplespaces

  • March 21, 2014 13:35

  It is the error log option within cPanel.

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  cPanelMichael

  • March 21, 2014 14:07

  Are you sure there are recent errors associated with the account since the last statistics processing? If so, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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