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Checking if old server still has traffic

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6 comments

  • Sys Admin
    Did you reduce the TTL values? Pointed the DNS zones on old server to point to the new IPs? If so, You can switch off the webserver (I.E: apache) on your old server
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  • GoWilkes
    I did, but I still have to wait for the internet providers to recognize these changes. I did all of that two years ago, too, but when I shut down the server I started getting phone calls from people that couldn't get connected. So, in spite of the changes, they were STILL seeing the old server.
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  • cPanelMichael
    Hello :) Name server activity is logged to /var/log/messages but it's going to be difficult to determine which internet providers still use cached name server records. It seems strange that an Internet provider would use DNS records that are several weeks old. Have you considered contacting the provider in question to have them update their records or policies? Thank you.
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  • GoWilkes
    When we dealt with this last time, the local cable provider denied any responsibility. But it was obviously not a coincidence that every one of their customers were still seeing the old DNS, when everyone else had updated. The real problem, though, is that if one local internet provider didn't update regularly, there's the risk that there are hundreds of other similar providers across the US that don't update, either.
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  • cPanelMichael
    Did you check last time to rule out a DNS cache issue with the individual users? For instance, you could have had them clear their DNS cache using the instructions here: cPanel - Clear DNS Cache Thank you.
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  • GoWilkes
    Back then, what we found was that if the user changed their DNS to use OpenDNS, it solved the problem; that's how we figured out that it was a DNS issue in the first place. So we could fix it one at a time, but that only works if you know how to get in touch with all of your users without using the website. And, of course, it doesn't help new users that have no idea why they can't access the site.
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