Primary email no work

billakoss

• March 28, 2014 02:43

hi.. i have vps with cpanel 5 days now.. primary email cant login with webmail and outlook.. all other accounts work fine.. what is the reason with primary account? sorry for my english thanks

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  Infopro

  • March 28, 2014 09:27

  What do you mean by primary? If your cPanel username is john, there is no 'john @yourdomain.com' actual email account, you need to create one.

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  billakoss

  • March 28, 2014 14:07

  Re: Unable to receive emails but able to receive via webmail hi my primary domain name is domain.com

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  JaredR.

  • March 28, 2014 14:22

  Re: Unable to receive emails but able to receive via webmail [quote="billakoss, post: 1607072">hi my primary domain name is domain.com
  I moved this reply from this thread:

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  billakoss

  • March 29, 2014 08:34

  hi thanks for replys. Mar 29 04:32:59 vlivanis dovecot: auth: Error: cphulkd rejected registration attempt for dovecot with: 500 AUTH FAILED Mar 29 04:32:59 vlivanis dovecot: auth: Error: Mar 29 04:32:59 vlivanis dovecot: auth: Error: Cpanel::MailAuth: Failed to lookup domain owner of domain.com Mar 29 04:33:01 vlivanis dovecot: pop3-login: Disconnected (auth failed, 1 attempts in 2 secs): user=, method=PLAIN, rip=5.55.48.122, lip=85 password im sure is ok because i create too many times the email... i open ticket now. thanks

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  billakoss

  • March 29, 2014 08:40

  Re: Unable to receive emails but able to receive via webmail i go to open ticket but say need Subtotal 30.00 Tax 0.00 Total 30.00 why? thanks

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  billakoss

  • March 29, 2014 10:17

  [quote="Infopro, post: 1606952">What do you mean by primary? If your cPanel username is john, there is no 'john @yourdomain.com' actual email account, you need to create one.
  hi i mean... my primary domain (name server and hostname) is domain.com i create info@domain.com and on this have problem.. if i open another account for example domain2.com, and i create email info@domain2.com work fine.. thanks

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  Infopro

  • March 29, 2014 10:18

  Re: Unable to receive emails but able to receive via webmail [quote="billakoss, post: 1607622">i go to open ticket but say need Subtotal 30.00 Tax 0.00 Total 30.00 why? thanks
  Sounds like a separate issue to me.

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  Infopro

  • March 29, 2014 10:33

  [quote="billakoss, post: 1607721">hi i mean... my primary domain (name server and hostname) is domain.com i create info@domain.com and on this have problem.. ...
  The domain is used for your nameserver and hostname, is that domain also setup as an actual cPanel account as well?

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  JaredR.

  • March 31, 2014 12:33

  Re: Unable to receive emails but able to receive via webmail [quote="billakoss, post: 1607622">i go to open ticket but say need Subtotal 30.00 Tax 0.00 Total 30.00 why? thanks
  Most likely, you clicked the option to upgrade the ticket to priority support. There is a $30 charge for that. There is no charge to submit a complimentary ticket. While you can upgrade a ticket to priority support for a fee, note that it does not change our scope of support, only the order in which we will reply to the ticket. We work priority tickets before complimentary tickets, so the fee reduces the time before we can reply, but does not increase the scope or amount of support that we provide.

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  billakoss

  • April 01, 2014 06:45

  Re: Unable to receive emails but able to receive via webmail [quote="cPanelJared, post: 1608441">Most likely, you clicked the option to upgrade the ticket to priority support. There is a $30 charge for that. There is no charge to submit a complimentary ticket. While you can upgrade a ticket to priority support for a fee, note that it does not change our scope of support, only the order in which we will reply to the ticket. We work priority tickets before complimentary tickets, so the fee reduces the time before we can reply, but does not increase the scope or amount of support that we provide.
  Your Request id is: 4751573.

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  JaredR.

  • April 01, 2014 19:45

  Sean found in ticket 4751573 that the problem was your server's hostname was just a domain name. The hostname must be a fully qualified domain name, in the format host.domain.tld, or mail will break. You had a hostname in the format domain.tld, and that was the cause of the problem.

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  billakoss

  • April 02, 2014 06:29

  [quote="cPanelJared, post: 1609942">Sean found in ticket 4751573 that the problem was your server's hostname was just a domain name. The hostname must be a fully qualified domain name, in the format host.domain.tld, or mail will break. You had a hostname in the format domain.tld, and that was the cause of the problem.
  i change hostname but have same problem. please fix it thanks

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