Email forwarders disappearing for no reason?

|Noname|

• April 03, 2014 14:25

Hey guys, we have a customer that says a couple of his forwarders are somehow being deleted. He contacted us about a month ago about this issue and now he says it happened again. Did anyone hear about this happening in Cpanel? Thanks in advance.

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  es2alna

  • April 03, 2014 20:40

  Hi, I didn't face such an issue in 50+ servers. Check the logs for the deleting, maybe the customer is deleting them. Thanks,

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  |Noname|

  • April 03, 2014 22:03

  Hey, is this kind of activity even logged?

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  es2alna

  • April 03, 2014 22:53

  I guess yes, check the logs here: /usr/local/cpanel/logs/
  

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  |Noname|

  • April 03, 2014 23:37

  Thanks but I already grep'd the whole directory and there is anything related. I don't this there is a log for this.

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  es2alna

  • April 04, 2014 05:44

  Grep this word "dodelfwd" without quotes in: /usr/local/cpanel/logs/access_log
  The entry in logs will be like this: [QUOTE]access_log:11.22.33.44 - USERNAME [04/04/2014:05:42:08 -0000] "GET /cPanel_magic_revision_1394487366/cjt/cpanel-all-min-en.js HTTP/1.1" 200 0 "https://IPADDRESS:2083/frontend/x3/mail/dodelfwd.html?email=XXXXX%40WEBSITE.COM&emaildest=EMAILTO%40WEBSITE.com"
  

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  cPanelMichael

  • April 04, 2014 13:13

  Hello :) I have not seen any cases where forwarders were deleted automatically. Are these domain email forwarders or just standard forwarders created for email accounts? Check the cPanel access logs (and archives of this log) as indicated in the previous post to see if they were manually deleted. Thank you.

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  |Noname|

  • April 05, 2014 18:39

  Thank you guys, gonna check it.

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