cPanel Backup problems

musioc

• April 05, 2014 14:43

Hello dears We was introduced a system to terminate and then restore backup via API Problems : 1 - Subdomains will not restore even if we use parameter &subdomains=1 2 - Recently we found that cPanel does not delete cpanel databases after terminating user account So cpanel user backup will not restore and we have to drop databases via phpmyadmin and then try to restore manually :(

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  es2alna

  • April 05, 2014 19:55

  Hi, Did you try the terminate process directly (without API) ? Thanks,

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  musioc

  • April 06, 2014 10:53

  I think terminate account is ok (manual terminate) But when I use API problem occurs and then I can not remove databases even via terminate an account in whm So I have to remove them from phpmyadmin This is API (removeacct) result : [QUOTE]{"result":[{"status":1,"statusmsg":"username account removed","rawout":"Running pre removal script (/usr/local/cpanel/scripts/prekillacct)......Done Collecting Domain Name and IP...User: username Domain: domain-name.com ...Done Locking account and setting shell to nologin...Locking password for user username. passwd: Success ...Done Killing all processes owned by user......Done Removing Sessions.........Done Removing Suspended Info.........Done Cleaning Virtfs.........Done Removing Web Logs......Done Removing Bandwidth Files......Done Removing Email Sending Limits Cache......Done Removing DKIM keys......Done Removing Crontab......Done Removing HTTP Virtual Hosts...Removed the following non-SSL virtual hosts: domain-name.com news.domain-name.com Removed the following SSL virtual hosts: ...Done Removing ftp Virtual Hosts......Done Removing user's web content directory symlinks......Done Removing MySQL databases and users......Done Removing MySQL horde data......Done Removing PostgreSQL databases and users......Done Removing User & Group.......Success...Done Removing DNS Entries...domain-name.com => deleted from server. domain-name1.bpums.ac.ir => deleted from server. ...Done Removing Email Setup...Removing /etc/valiases/domain-name.com Removing /etc/valiases/domain-name1.maindomain.com Removing /etc/valiases/sub1.domain-name.com Removing /etc/valiases/sub12.domain-name.com Removing /etc/valiases/first.domain-name.com Removing /etc/valiases/news.domain-name.com ...Done Removing mailman lists......Done Updating Databases......Done Removing bandwidth limits......Done Removing Counter Data......Done Adding IP back to the IP address pool...System has 2 free ips. ...Done Removing user's cPanel Databases & Updating......Done Reloading Services......Done Removing mail and service configs... ...Done Removing Logaholic Webstats...Id: TQ:TaskQueue:221121 ...Done Sending Contacts......Done Updating internal databases...Updating ftp passwords for username Purging ftp user username Ftp password files updated. Ftp vhost passwords synced ...Done Running post removal scripts (/usr/local/cpanel/scripts/legacypostkillacct, /usr/local/cpanel/scripts/postkillacct)......Done Account Removal Complete!!!...username account removed...Done "}]}
  

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  cPanelMichael

  • April 07, 2014 13:24

  Could you let us know which particular API you are using to terminate the account? Could you elaborate a little more on the nature of this custom script? The log output you provided shows the databases were successfully removed. Thank you.

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  musioc

  • May 26, 2014 20:16

  Hello I am sure cPanel backup Or cpanel Terminate api has problem We update cPanel in stable mode but problem exists yet. We use ... to create account and then using these 2 api to add backup queue and activate queue 1 - https://$server:2087/json-api/restore_queue_add_task?api.version=1&user=username&restore_point=$restore_point&subdomains=1&mail_config=1&mysql=1&give_ip=0 2 - - - - Updated - - - It is OK if I terminate account via WHM and try to restore backup (via api) It is not OK if I terminate account via api and then try to restore account via WHM It is not OK if I terminate account via api then create account and terminate again via whm, because I have to manually remove databases.

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  cPanelMichael

  • May 27, 2014 18:55

  Please feel free to open a support ticket so we can reproduce this issue. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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