missing reseller vhost

dzamanakos

• April 08, 2014 15:22

Hi, in my setup server.maindomain.com i have a reseller that uses the domain maindomain.com when i type http://www.maindomain.com or http://maindomain.com i get redirected to webmail (i use webmail for non existing vhosts). I 've checked the httpd.conf and there arent any virtual hosts with www as serveralias. I 've setup ssl in this domain. the virtual host for ssl exists in httpd.conf and working. So i can browse with https://www.maindomain.com/mysite/index.php but not with http. Is there something wrong with my config? thank you in advance, the /var/cpanel/userdata/user/maindomain.com file is : --------------------------------------------------------------- --- customlog: - format: combined target: /usr/local/apache/domlogs/maindomain.com - format: "\"%{%s}t %I .\\n%{%s}t %O .\"" target: /usr/local/apache/domlogs/maindomain.com-bytes_log documentroot: /home/user/public_html group: user hascgi: 1 homedir: /home/user ifmodulemodsuphpc: group: nobody ip: "xxx.xxx.xxx.xxx" owner: root phpopenbasedirprotect: 1 port: 80 scriptalias: - path: /home/user/public_html/cgi-bin url: /cgi-bin/ serveradmin: hosting@maindomain.com serveralias: www.maindomain.com servername: maindomain.com ssl: 1 usecanonicalname: 'Off' user: smalls userdirprotect: ''

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  vanessa

  • April 09, 2014 01:00

  The userdata config looks correct. Perhaps maybe the IP the domain resolves to isn't the same IP as in the config? Also, have you tried /scripts/rebuildhttpdconf and restart Apache, to make sure httpd.conf is up to date?

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  cPanelMichael

  • April 09, 2014 17:01

  Hello :) Yes, please run the following command and let us know if you notice any errors: /scripts/rebuildhttpdconf
  Also, check to make sure the domain name resolves to the correct IP address. Thank you.

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  dzamanakos

  • April 09, 2014 17:25

  Hi, thank you for your response, I 've run /scripts/rebuildhttpdconf and i get : info [rebuildhttpdconf] Missing IP for domain maindomain.com, using yyy.yyy.yyy.yyy info [rebuildhttpdconf] Missing ServerName for domain maindomain.com, using maindomain.com info [rebuildhttpdconf] Missing port for domain maindomain.com, using 80 info [rebuildhttpdconf] Missing user for domain maindomain.com, using nobody info [rebuildhttpdconf] Missing owner for domain maindomain.com, force lookup to root info [rebuildhttpdconf] Missing group for domain maindomain.com, using nobody Built /usr/local/apache/conf/httpd.conf OK Is there any extra file that i should check? The ip of the reseller's site is xxx.xxx.xxx.xxx (dedicated to reseller, running ssl) yyy.yyy.yyy.yyy is the shared ip that i have for the other sites. ping maindomain.com returns the correct ip : xxx.xxx.xxx.xxx In whm, list accounts the user has the correct ip xxx.xxx.xxx.xxx. Should i have to check something else? Thank you in advance,

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  cPanelMichael

  • April 10, 2014 15:45

  I don't see anything that would lead to the problem you are experiencing. Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  dzamanakos

  • April 10, 2014 18:18

  Thank you for your help. (if you please not post any ips or domain names) Ticket id is 4802623

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  cPanelMichael

  • April 11, 2014 15:33

  To update, it appears the issue was resolved by correcting some user files for "nobody" and the account username in /var/cpanel/userdata that had been incorrectly manually edited. Thank you.

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