Some help to create an Account

zantame

• April 16, 2014 12:34

Well hello people, i am new here. I own a WHM VPS Optimized3 and CENTOS 6.5 x86_64 kvm-server. At the start i tried to create a New Account and all went ok. But i reallized then that i made a mistake with the url so i thought i should just terminate and then recreate the same acc but with other url. Here comes my problem, when i did that, the new account seemed to not be connected with the url i gave. I have checked if i set the correct nameservers in the service which provided me the domain name. So, any ideas??? P.S. Sorry for my english ;)

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  cPanelPeter cPanel Staff

  • April 16, 2014 18:30

  Hello, It's difficult to determine the problem without more information (such as log files). But from my understanding of your situation, I suspect you're looking at cached data in your browser. Have you tried clearing your browsers cache yet?

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  zantame

  • April 16, 2014 18:41

  Well, where can i find the log you want? And about the browsers cache, i am not sure if i tried that. I will now... [COLOR="silver">- - - Updated - - - I tried to clean the browser cache. Nothing happend

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  cPanelMichael

  • April 16, 2014 19:11

  Have you verified the domain name resolves to the same IP address it's assigned in WHM? Thank you.

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  zantame

  • April 16, 2014 20:01

  How may i check that?

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  cPanelMichael

  • April 16, 2014 20:06

  If you are using Windows then you can open the command prompt and try to ping the domain name from your computer to see which IP address is output. Thank you.

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  zantame

  • April 16, 2014 20:40

  Well i pinged the domain, and it shows that there may be a problem with the nameservers... As i see the company who gave me the domain name, i checked if the nameservers are correctly and they are. So i might have problem in my server... What can i do?

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  cPanelMichael

  • April 17, 2014 13:13

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  zantame

  • April 19, 2014 10:06

  Ticket Number: 4840007 Thank you.

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  cPanelMichael

  • April 21, 2014 18:11

  To update, it was determined the account was created successfully. The user was advised to correct the name servers used for the domain name at it's domain registrar. Thank you.

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