Internal Server Error after easyapache save and build

jaoc2013

• April 17, 2014 18:10

Today I installed some components in easyapache, once I finish installing, I went to restart apache and thought everything was fine, but when I enter the website shows me a Internal Server Error, after going back to easyapache and shows me this error: No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/easyapache.pl): subprocess exited with status 12 (ENOMEM) Can anyone help to fix these issues? Thanks,

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  vanessa

  • April 18, 2014 01:18

  500 IS errors can be a number of things - please start with loading your website, then pasting us the last few lines of your Apache error log. /usr/local/apache/logs/error_log

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  cPanelMichael

  • April 18, 2014 12:38

  Hello :) It looks like your server may have reached it's memory limit. Is this a VPS? If so, check /proc/user_beancounters to see if you notice any fail counts for the parameters imposed by your VPS hosting provider. Thank you.

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  jaoc2013

  • April 18, 2014 21:54

  Hello, this is the result when you run the command cat / proc / user_beancounters this is the result to chekiar the command # cat /proc/user_beancounters Version: 2.5 uid resource held maxheld barrier limit failcnt 10108461: kmemsize 19328301 19349720 9223372036854775807 9223372036854775807 0 lockedpages 0 0 9223372036854775807 9223372036854775807 0 privvmpages 509043 509185 524288 524288 337 Thank you.

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  vanessa

  • April 18, 2014 22:04

  A lot of errors for privvmpages, but it would still be helpful to see your error log as originally requested.

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  jaoc2013

  • April 18, 2014 22:16

  /usr/local/apache/logs/error_log: [Thu Apr 17 14:14:26 2014] [notice] caught SIGTERM, shutting down [Thu Apr 17 14:14:28 2014] [notice] suEXEC mechanism enabled (wrapper: /usr/local/apache/bin/suexec) [Thu Apr 17 14:14:28 2014] [notice] ModSecurity for Apache/2.7.7 (http://www.modsecurity.org/) configured. [Thu Apr 17 14:14:28 2014] [notice] ModSecurity: APR compiled version="1.5.0"; loaded version="1.5.0" [Thu Apr 17 14:14:28 2014] [notice] ModSecurity: PCRE compiled version="8.21 "; loaded version="8.21 2011-12-12" [Thu Apr 17 14:14:28 2014] [notice] ModSecurity: LIBXML compiled version="2.9.0" [Thu Apr 17 14:14:29 2014] [notice] Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 configured -- resuming normal operations [Thu Apr 17 14:18:11 2014] [error] [client 190.214.25.177] (12)Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/icxo/public_html/app.php, referer: http://domain.com/
  

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  cPanelMichael

  • April 21, 2014 17:21

  I recommend consulting with your web hosting provider to see if they can increase the memory allotted to this VPS. The fail count in /proc/user_beancounters shows that your VPS is running out of memory. Beyond that, see if any memory/CPU limits are imposed in your Apache configuration file. EX: grep RLimit /usr/local/apache/conf/httpd.conf
  Thank you.

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