SSL not working

Drumrocker365

• April 21, 2014 14:34

Hey, for some reason https:// domain.com is not working for me. All my other SSL certificates work fine but this one that I just installed will just load for a bit then say "This webpage is not available." Please help.

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  vanessa

  • April 21, 2014 21:40

  There are several things that can cause this, but I'm afraid the information provided isn't really enough for us to provide any real guidance. Some things to check: - Is this site installed on a dedicated IP? - If so, does the website resolve to the same IP as what it's configured for in WHM? - What OS is your server running (CentOS 5 or CentOS 6), and what is your client OS * I bring this up because if you're using SNI, it does not work properly on CentOS 5 server or Windows XP clients - Does the website load without https? (

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  Drumrocker365

  • April 21, 2014 23:02

  Hello, No, the site is installed on a shared IP. CentOS 6. I know SNI works because I have 3 other SSL certs on the same IP. Just this one isn't working. Yes, the site loads without https.

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  vanessa

  • April 22, 2014 00:31

  So, the SSL is installed on a shared with other certificates, using SNI. You said the site takes a while to generate an error. Have you checked the Apache error logs to see if there's an issue being reported in there? If the site works on non-https that rules out a DNS problem, so it would seem that the problem is either in the Apache config or the website itself.

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  Drumrocker365

  • April 22, 2014 02:59

  I can't seem to find the error logs, the ones I found just showed the following over and over: [Mon Apr 21 22:18:24 2014] [error] [client 173.245.56.132] File does not exist: /home/emerald/public_html/robots.txt (and different files other than robots.txt)

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  cPanelMichael

  • April 22, 2014 13:24

  Hello :) It seems like there might be an issue with the script you are using. Try setting up a static HTML page and open it with the secure URL to see if it succeeds. Thank you.

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  Drumrocker365

  • April 22, 2014 14:34

  I later discovered that the SSL was setup fine, I just had CloudFlare free enabled which was disabling the SSL.

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  cPanelMichael

  • April 22, 2014 17:14

  I am happy see you were able to determine the cause of the issue. Thank you for updating us with the outcome.

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