cPanel email: Native SSL support failed to pass the startup test.

postcd

• April 20, 2014 15:18

Got this email form my cpanel server: [QUOTE]Native SSL support failed to pass the startup test. stunnel was started instead. The exact error was: [linktest=/usr/local/cpanel/bin/linktest-ssl: error while loading shared libraries: /usr/local/cpanel/perl/Net/SSLeay/SSLeay.so: cannot open shared object file: No such file or directory ] [binary=/usr/local/cpanel/cpsrvd-ssl] [cpsrvd=/usr/local/cpanel/cpsrvd-ssl: error while loading shared libraries: /usr/local/cpanel/perl/Net/SSLeay/SSLeay.so: cannot open shared object file: No such file or directory ] You should attempt run /usr/local/cpanel/bin/nativessl-install or submit a support request at
did something but im unsure how to veriffy its solved?

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  cPanelPeter cPanel Staff

  • April 21, 2014 14:03

  Hello, That post is over 4 years old and I would not recommend simply running that command. While it likely didn't have any adverse effects, you never know. The /scripts/checkperlmodules command has been deprecated for some time. If you do encounter this error again, it's best to open a support ticket and let one of our analysts review your server to determine the cause and provide a valid solution.

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  cPanelMichael

  • April 21, 2014 15:15

  Hello :) Which version of cPanel is installed on your system? You can check via: cat /usr/local/cpanel/version
  Feel free to open a support ticket if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thnak you.

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  postcd

  • April 22, 2014 18:23

  [quote="cPanelMichael, post: 1625912">Hello :) Which version of cPanel is installed on your system? You can check via: cat /usr/local/cpanel/version
  Feel free to open a support ticket if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thnak you.
  version: 11.42.1.11 i dont like wasting time too often submitting ticket and providing ssh key, only if its necessary, just want to know what this issue can be about

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  cPanelMichael

  • April 22, 2014 18:26

  The error message means that native SSL could not be enabled. It's difficult to pinpoint the exact reason why, without access to your server, but we would be happy to review the issue if you open a support ticket. Thank you.

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