Unable to receive email from web initiated by contact us or when user registers

treo

• April 23, 2014 15:05

I am getting below in the event log: Event: Failure Result: No Such User Here Email, domain and website is hosted on godaddy server. I have configure to send email when user registers or user clicks on contact us or when user places an order. I am not getting any email for this configured email. If I change the email to yahoo or gmail - email is send fine. I called godaddy and they said to configure this email in remote email via CPANEL. I could not find any option as remote email in Cpanel. Any help is appreciated. Attached is the screen shot.

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  cPanelMichael

  • April 23, 2014 20:16

  Re: Unable to receive email from web nitiated by contact us or when user registers - No Such User He Hello :) Please ensure you create the email account via cPanel. If you have created the email account in cPanel, make sure the domain name uses the name servers provided by your web hosting company. Or, if you use remote name servers, make sure the MX records point to the cPanel server. Thank you.

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  treo

  • April 23, 2014 23:40

  Re: Unable to receive email from web nitiated by contact us or when user registers - No Such User He Thanks for the quick reply. It seems like email went through successfully according to email trace via cpanel after adding email account like you suggested. However, I do not see the email in my inbox. Any idea how i can debug? Thanks.

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  treo

  • April 24, 2014 02:47

  Re: Unable to receive email from web nitiated by contact us or when user registers - No Such User He My issue resolved. I had to set the email routing under MX record to remote instead of local as my email was being hosted elsewhere. Thanks for your help.

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  cPanelMichael

  • April 24, 2014 14:12

  I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.

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