cPanel install keeps failing

skhasky

• April 23, 2014 20:11

Hi Forum! I have tried every which way possible over the past 24 hours and I keep failing to get cPanel WHM installed. I have used the downloadable ISO, installed using sh latest on CentOS 6.1 through 6.5 numerous times. Every single time I am stopped with the exact same error: [20140423.190019] E Error downloading /cpanelsync/11.42.1.12/cpanel/bin/perlmodules: [20140423.190019] 0 [20140423.190019] The Administrator will be notified to review this output when this script completes [20140423.190019] E Detected events which require user notification during updatenow. Will send iContact the log Notification => root@cpanel1.domain.com via EMAIL [level => 1] Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0 [20140423.190019] Removing staged files and directories for binaries/linux-x86_64, cpanel [20140423.190020] Removing staged files and directories for x3 [20140423.190021] Removing staged files and directories for x3mail Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz11634/install line 146. 2014-04-23 19:00:21 148 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
The attempt here is to install cPanel as a VM on XenServer 6.2. I have tried both with and without tools installed, and I have installed perl via "yum install perl" each time. Any suggestions? Thanks!

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  vanessa

  • April 24, 2014 03:03

  Can you maybe pastein the full output of the installation for cPanel?

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  skhasky

  • April 24, 2014 03:10

  Yikes - it's thousands of lines of output.... I'm not sure the forum would permit it :(

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  vanessa

  • April 24, 2014 03:26

  Pastebin, or post as attachment.

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  skhasky

  • April 24, 2014 04:03

  Ahh - I see ! Here it is :) Thanks for your time!

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  vanessa

  • April 24, 2014 04:20

  It starts to fail during the download - is it possible that your server is running out of disk space or inodes? After you run the script and it fails, do: df -h df -i
  

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  skhasky

  • April 24, 2014 04:27

  I gave it 20GB, thinking it was enough..... Here's the output immediately after a failure: [root@cpanel1 log]# df -h Filesystem Size Used Avail Use% Mounted on /dev/mapper/vg_cpanel1-lv_root 18G 2.1G 15G 13% / tmpfs 935M 0 935M 0% /dev/shm /dev/xvda1 485M 57M 403M 13% /boot /dev/xvdd 618M 618M 0 100% /media [root@cpanel1 log]# df -i Filesystem Inodes IUsed IFree IUse% Mounted on /dev/mapper/vg_cpanel1-lv_root 1148304 64864 1083440 6% / tmpfs 239267 1 239266 1% /dev/shm /dev/xvda1 128016 44 127972 1% /boot /dev/xvdd 0 0 0 - /media [root@cpanel1 log]#
  

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  cPanelMichael

  • April 24, 2014 12:28

  Hello :) Feel free to open a support ticket using the link in my signature so we can assist you with the installation. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  skhasky

  • April 24, 2014 14:06

  Thanks Michael, Unfortunately I cannot open a support ticket, as it requires me to enter a Support Access ID (which i cannot get because I am unable to install cPanel to begin with)... It's odd though - I've installed cPanel dozens of times over the years with no issues whatsoever. I did an install with the current ISO last week on VMWare without a hiccup, but the exact same ISO on Xenserver 6.2 just blows up time after time ...

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  cPanelMichael

  • April 24, 2014 14:35

  Depending on how far the installation proceeded, you could obtain a support access ID via the command line: /usr/local/cpanel/cpanel -S
  Otherwise, you can send an e-mail to csATcpanel.net. That will create a ticket in our customer service department, and they will send the ticket to support. Thank you.

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  skhasky

  • April 24, 2014 14:47

  Emailed em - thanks!

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  skhasky

  • April 29, 2014 03:39

  Update: For anyone else experiencing an issue where install fails at the download of the following file /http://httpupdate.cpanel.net/cpanelsync/11.42.1.12/cpanel/bin/perlmodules.bz2 If you are running SonicWall SonicOS 5.9 or higher with Intrusion Prevention enabled, you must enable the IPS Exclusions list and add cPanel's public IP addresses to it (or temporarily disable IP) in order to install cPanel. It appears that SonicWall sees this file as a medium-risk threat and by default blocks it. Skip

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  cPanelMichael

  • April 29, 2014 17:33

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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